Sales Admin / Order Management (6 Months)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading service provider in Singapore seeks a skilled professional to manage relationships with key customers and oversee order processing. The ideal candidate should excel in communication and negotiation skills, ensuring customer needs are met and maintaining a high standard of service. This role focuses on building long-term relationships to grow the business effectively.

Qualifications

• Excellent communication and negotiation skills.
• Customer-service oriented.
• Ability to build long-term relationships with customers.

Responsibilities

• Establish good working relationships with key customers.
• Process customer orders and ensure timely delivery.
• Support business reviews with customers.

Skills

Communication skills

Negotiation skills

Customer service orientation

Job description

Location: Ubi

Job Summary

Responsible for developing long‑term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer‑service oriented.

Ultimately, you should be able to grow our business by building successful, long‑term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities

Relationship Management

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability

Order Management

• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to your customers.
• Support AR department when needed to ensure outstanding invoices are paid.