Sales Admin Assistant (Tuas)

FOCAL SEARCH PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A global search firm in Singapore is seeking a customer support specialist to respond to inquiries, manage sales orders, and coordinate deliveries. Ideal candidates will have GCE 'O' or Nitec Level, proficiency in Microsoft Office, and preferably experience with SAP. This role offers a hybrid work environment after confirmation and requires proactive problem-solving skills.

Qualifications

• GCE 'O' or Nitec Level required.
• Must be skilled in Microsoft Office products.
• Experience with SAP is advantageous.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with teams for delivery schedules.
• Manage sales orders in the ERP system.

Skills

Customer service

Microsoft Office

SAP

Problem-solving

Accountability

Education

GCE 'O' or Nitec Level

Tools

ERP system

Job description

Responsibilities:

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with the Sales team.
• Handle customer feedback, returns, or complaints and elevate when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties.

Requirements:

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting.
• Self-reliant, mature, and prepared to work with little direction.
• Needs to be upbeat and proactive in problem-solving.
• Hybrid work after confirmation.
• MNC environment.