RPA Business Process Analyst

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology consultancy in Singapore is seeking a proactive RPA Business Process Analyst. The successful candidate will implement solutions to enhance business processes, work collaboratively with stakeholders, and demonstrate strong analytical and communication skills. This role involves using data visualization tools and Lean Six Sigma methodologies to drive process improvements and optimizations.

Qualifications

• Strong analytical and strategic thinking skills.
• Excellent written and verbal communication skills.
• Experience in automation and consulting, with a focus on business analysis in digital transformation.
• Ability to work independently and as part of a team.
• Attention to detail and structured organisation.

Responsibilities

• Implement and develop solutions to improve business processes.
• Communicate effectively with stakeholders at all levels.
• Use data visualisation tools to create intuitive visuals.
• Document business process flow charts using BPMN principles.
• Collaborate with cross-functional teams for process improvements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Attention to detail

Team collaboration

Tools

Microsoft Suite

JIRA

Confluence

Data visualization tools

BPMN

Lean Six Sigma methodologies

Job description

We are seeking a proactive and innovative RPA Business Process Analyst to join our team. The successful candidate will demonstrate strong analytical, communication, and problem-solving skills, and will be committed to continuous improvement and collaboration.

Key Responsibilities

• Implement and develop solutions to improve business processes.
• Communicate effectively with stakeholders at all levels.
• Break down complex problems into manageable components.
• Use Microsoft suite and data visualisation tools proficiently.
• Translate business questions into analytical tasks and actionable insights.
• Apply Lean Six Sigma methodologies (Green Belt/Black Belt preferred).
• Demonstrate knowledge of BPM, RPA, API, and AI/ML technologies.
• Use JIRA and Confluence tools for project management and documentation.
• Present future “to-be” solutions to diverse audiences.
• Lead and communicate requirements to both onshore and offshore teams.
• Build consensus among stakeholders and navigate organisational dynamics.
• Design accurate and effective architectural solutions using digital tools and statistical models.
• Collaborate with cross-functional teams to understand business needs and implement process improvements.
• Design and present intuitive data visualisations for non-technical audiences.
• Create and present performance metrics to measure the impact of process improvements.
• Document business process flow charts using BPMN principles.
• Prepare Process Definition Documents (PDD) and Standard Operating Procedures.
• Identify opportunities for process automation and improvement.
• Collect and analyse data from various sources to identify trends and areas for optimisation.
• Apply process mapping techniques to identify bottlenecks and redundancies.
• Focus on extracting insights from data to eliminate inefficiencies and optimise workflows.
• Work closely with business stakeholders to assess processes and communicate requirements.
• Ensure compliance with project schedules, communicating risks and issues as needed.
• Collaborate with change management teams to support early adoption of new processes.
• Review and manage UAT test plans, triage, and defect management.
• Write test cases and manage backlog to align with strategic goals.

Mandatory Skills

• Strong analytical and strategic thinking.
• Attention to detail and structured organisation.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Experience in automation and consulting, with a focus on business analysis in digital transformation.