Roving Front Desk Officer cum Admin - Boon Lay

P-SERV PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A service provider in Singapore is seeking Roving Front Desk Officers to maintain a presence at the front counter and assist customers with various inquiries. Candidates should possess a GCE ‘O’ Level, with prior customer service experience being advantageous. The position requires a professional demeanor and the ability to work both independently and as part of a team across multiple office locations. Competitive working hours are offered, along with a dynamic work environment.

Qualifications

• Pleasant and professional demeanor.
• Able to handle customer enquiries tactfully.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a presence at the front counter.
• Greet and register walk-in customers.
• Respond to customer enquiries efficiently.
• Provide administrative support.
• Assist customers with online application forms.

Skills

Customer service support

Interpersonal skills

Communication skills

Education

GCE ‘O’ Level

Job description

P-Serv is partnering with our Client to hire for Roving Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanor with good interpersonal and communication skills
• Able to handle customer enquiries tactfully and manage queues efficiently
• Able to work independently and as part of a team
• Need to be roving to different offices / location depending on operation needs
• Willing to travel and work at various office locations across Singapore, depending on deployment and manpower requirements

Working hours / Location

• Mondays to Fridays – 8:15am to 6:30pm (with 1hr break)
• Saturday - 8:15am to 1pm
• Roving within West Region!

We regret to inform, only shortlisted candidates shall be contacted.

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