Roving Front Desk cum Admin Officer | Clementi

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for a Front Desk Officer to assist customers, manage enquiries, and provide logistical support. Candidates should have a GCE ‘O’ Level and customer service experience is preferred. This position involves maintaining a welcoming presence at the front desk and handling various administrative tasks. The role operates Monday to Friday with occasional Saturday duties.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage.
• Pleasant and professional demeanour with good interpersonal and communication skills.
• Able to handle customer enquiries tactfully.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system.
• Respond to customer enquiries professionally and efficiently.

Skills

Customer service skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘O’ Level

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assisting customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanour with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working hours / Location

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)
• Saturday - 8:15am to 1pm
• Roving within West Region!

We regret to inform, only shortlisted candidates shall be contacted.

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