Roving Front Desk cum Admin Officer | Bukit Batok

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Roving Front Desk cum Admin Officer to provide assistance at the front counter and manage customer inquiries. The ideal candidate has a pleasant demeanor and good interpersonal skills. Responsibilities include managing the queue, responding to inquiries, and providing administrative support. Candidates with prior customer service experience are preferred. Working hours are Monday to Friday, from 8:15am to 6:30pm.

Qualifications

• Prior experience in customer service support is an advantage.
• Pleasant and professional demeanour essential.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Maintain presence at the front counter to assist customers.
• Greet and register walk-in customers using case management system.
• Respond to customer enquiries professionally.

Skills

Customer service support

Interpersonal skills

Communication skills

Microsoft Office

Education

Min GCE ‘O’ Level

Job description

Roving Front Desk cum Admin Officer | Bukit Batok

P-Serv is partnering with our Client to hire for Front Desk Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance
• Greet and register walk-in customers using the case management system; manage the queue when necessary
• Respond to customer enquiries professionally and efficiently
• Manually track walk-in customer numbers in the event of queue system downtime
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
• Handle telephone and inbound email enquiries in a timely and courteous manner
• Provide administrative support, including document filing, data entry, printing, and mailing of letters
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments
• Provide logistical support for ad-hoc events when needed
• Engage with customers to teach/guide on digital apps and online services
• Assist customers with online application forms using the portal
• Perform prompt follow-ups and administrative duties
• Perform any additional duties assigned by supervisor

Job Requirements

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage
• Pleasant and professional demeanour with good interpersonal and communication skills
• Able to handle customer enquiries tactfully
• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
• Able to work independently and as part of a team

Working Hours / Location

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

Deployed to nearest home location!

We regret to inform, only shortlisted candidates shall be contacted.