Room Controller/Coordinator (Housekeeping)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Housekeeping Coordinator. The role involves managing room statuses, preparing reports, and coordinating maintenance requests. Applicants should have at least one year of experience in housekeeping, a strong command of English, and a pleasant personality. Flexibility to work shifts, including weekends and holidays, is required.

Qualifications

• 1+ year Housekeeping Operations experience required.
• Excellent spoken and written English skills.
• Physical stamina to perform housekeeping tasks.

Responsibilities

• Manage information for the housekeeping department.
• Prepare reports for room attendants and maintain room statuses.
• Coordinate with various staff and departments as needed.

Skills

Customer service attitude

English speaking

Team interaction skills

Ability to work shifts

Maintenance coordination

Education

Minimum secondary school graduate

Job description

Job Scope

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
• Receive, record, and distribute various reports / information
• Prepare assignments for morning / evening room attendants
• Prepare Housekeepers daily reports
• To coordinate with GR’s room controller for unassigned room, rush room and re assign room when needed
• Liaise with floor supervisor and manager for the rush room
• Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
• Monitor number of VD turn VC
• Monitor discrepancies rooms and DO with VC status
• To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
• Monitor FCS time out
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control
• Monitor lost property
• Maintain monthly attendance records
• Coordinate & follow up with Engineering department on all maintenance requests
• Relevant experience in hospitality environment
• Interact with all levels of Team Members
• Pleasant personality with excellent customer service attitude
• Well groomed & energetic
• English speaking
• Ability to work rotating shifts, during weekends and public holidays

Job Requirements

• Minimum 1 year Housekeeping Operations experience
• Possess a good command of spoken and written English
• Able to give clear instructions over the phone
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
• Minimum secondary school graduate