Risk Strategy & Operations Manager

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Risk Strategy & Operations Manager/Analyst in Singapore to design risk control strategies for Commercial Ads. You will work on content security, advertiser integrity, and AI-assisted governance across multiple markets, translating ambiguous risk problems into structured, data-driven solutions.

The role requires turning complex risk scenarios into actionable strategies with cross-functional collaboration and a strong ML/AI bent.

Qualifications

• Bachelor’s degree or higher in a quantitative field.
• 1+ year of risk management experience in internet context (ads, content, fraud, etc).
• Strong data analytics using SQL and Python.
• Practical understanding of AI/LLM apps, prompt engineering, and automation.

Responsibilities

• Interpret, assess risks, and develop risk control plans balancing revenue with risk.
• Drive risk metric analysis and identify scalable governance opportunities.
• Design AI-assisted workflows for automated risk signals, evidence extraction, and case triage.
• Collaborate with cross-functional teams to translate governance needs into intelligent risk platforms.
• Define evaluation criteria and feedback loops for AI-enabled governance solutions.
• Leverage security capabilities to improve accuracy, scale, and automation of ad risk governance.

Skills

Risk management

Data-driven operations

SQL

Python

AI/LLM concepts

Cross-functional collaboration

Mandarin proficiency

Education

Bachelor's degree or higher in a quantitative field

Tools

SQL tooling

Python tooling

AI Agent/Automation tools

Job description

Responsibilities

About the team

The Risk Governance Team is responsible for perceiving and reducing the prevalence of bad ads, risk management platform enhancement, and AI-assisted governance capabilities. We aim to provide proactive, precise, and scalable operations to preserve TikTok as a safe, positive, and welcoming environment for our users.

About the role

We are looking for a Risk Strategy & Operations Manager/Analyst to design risk control strategies for TikTok Commercial Ads. This role covers content security, behavioral risks, advertiser integrity, and other bottom-line user experience risks, based on ad content, historical data, expert insights, public opinion, legal/regulatory trends, and AI/LLM-powered analysis workflows.

The ideal candidate should be able to turn ambiguous risk problems into structured strategies, data-driven insights, and AI-assisted operational solutions.

Responsibilities

• Interpret, analyze, and assess critical risks, emergency situations, and potential challenges. Develop and implement risk control operational plans while balancing business revenue objectives with effective risk control.
• Drive risk metric diagnosis by attributing metric fluctuations, quantifying the differentiation power of risk features, and identifying scalable governance opportunities.
• Explore, design, and iterate AI/Agent-assisted operational workflows, including automated risk signal discovery, evidence extraction, case triage, policy reasoning, anomaly monitoring, and strategy recommendation.
• Collaborate closely with cross-functional teams to translate governance needs into intelligent risk platforms, AI-assisted tools, processes, and mechanisms.
• Define evaluation criteria and feedback loops for AI-enabled governance solutions, including precision, recall, operational efficiency, and business impact.
• Accumulate and leverage risk mitigation and security capabilities to continuously improve the accuracy, scalability, and automation level of commercial ads risk governance.

Qualifications

Minimum Qualification(s):

• Bachelor's degree or higher in Mathematics, Statistics, Computer Science, Data Science, Business Analytics, or a related quantitative field.
• 1+ years of experience in risk management within the internet industry, such as content risk, account risk, ads risk, fraud risk, advertiser integrity, or post-conversion risk, with strong risk sensitivity and rapid response capability.
• Strong proficiency in data-driven operations and statistical analysis, with hands-on experience using SQL and/or Python to diagnose problems, evaluate strategies, and support decision-making.
• Practical understanding of AI/LLM applications, such as prompt engineering, AI-assisted analysis, workflow automation, agent-based tools, and human-in-the-loop review systems.
• Ability to break down ambiguous risk problems into structured analytical, operational, and productized solutions.
• Excellent communication and coordination skills, with the ability to efficiently drive cross-functional project implementation.
• A high level of Mandarin proficiency (written and spoken) is required to support CNOB markets. This role involves complex communication and collaboration with external sales teams and clients based in Mandarin-speaking markets, where Mandarin is the primary working language.

Preferred Qualification(s):

• Prior experience in business integrity, commercial risk management, ads risk strategy, content safety, platform governance, fraud risk, or trust and safety.
• Hands-on experience building or deeply using AI agents, LLM-based workflows, RAG systems, prompt/evaluation frameworks, model-assisted review tools, or operational automation tools.
• Experience collaborating with engineering or data science teams to design AI-powered internal tools, risk platforms, decision engines, case investigation systems, or reviewer productivity solutions.
• Familiarity with model evaluation, risk taxonomy design, policy reasoning, multimodal content understanding, automated investigation workflows, or large-scale review operations is a strong plus.
• Strong ownership and curiosity toward emerging AI capabilities, with the ability to identify where AI can meaningfully improve governance quality, speed, and scalability.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.