Retail System Technologist

SD SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a dedicated POS System Administrator to manage and support retail POS environments. This role involves overseeing system configurations, ensuring compliance with PCI standards, and implementing new technologies. The ideal candidate will have a degree in Computer Science, extensive experience with POS systems, and strong analytical skills. The position may require off-hours work and travel for site support.

Qualifications

• 3+ years of experience supporting retail POS systems.
• Strong understanding of payment processing technologies and PCI compliance.
• Excellent problem-solving skills.

Responsibilities

• Serve as a technical expert for the corporate POS environment.
• Lead upgrades and new implementations of POS systems.
• Ensure compliance with PCI-DSS requirements.

Skills

System Administration

Project Implementation

Integration Management

Vendor Management

Security Compliance

Analytical Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

POS Platforms (Gilbarco Passport, Verifone Commander)

APIs (REST/SOAP)

Network Fundamentals (TCP/IP, VLANs, VPN)

Job description

Key Responsibilities

• System Administration & Support: Serve as a top-tier technical expert for the corporate POS environment, including configuration, user management, software deployment, and troubleshooting complex hardware and software issues.
• Project Implementation: Lead and participate in projects to upgrade, patch, or implement new POS systems and integrated technologies (e.g., new payment terminals, NFC/contactless solutions, scan-data redemption systems).
• Integration Management: Oversee and maintain the critical integrations between the POS system and other platforms, including:
  • Fuel Controller Systems (e.g., Wayne, Dover Fueling Solutions)
  • Payment Processors & Acquiring Banks (PCI compliance understanding is preferred)
  • Loyalty and Gift Card Platforms
  • Back-Office Inventory and Reporting Suites
  • Head Office Functions and reporting requirements
• Vendor Management: Work closely with POS software vendors, hardware suppliers, and payment processors to resolve issues, manage service tickets, and drive product enhancements that meet business needs.
• Security & Compliance: Ensure all POS and payment systems adhere to strict PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements. Implement and monitor security protocols to protect sensitive customer and transaction data.
• Training & Documentation: Develop and maintain detailed technical documentation, operational procedures, and configuration guides. Provide training and support to field technicians and store operations staff.
• Performance Monitoring: Proactively monitor system health, transaction volumes, and network connectivity to prevent outages and ensure optimal performance across the retail network.
• Innovation: Stay abreast of industry trends (e.g., mobile POS, cloud-based solutions, predictive analytics) and evaluate new technologies to enhance our retail offerings and operational efficiency.

Qualifications & Experience

• Required:
  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent practical experience.
  • 3+ years of hands-on experience supporting, administering, or implementing retail POS systems.
  • Direct experience with POS platforms common in the Fuel/C-Store industry (e.g., Gilbarco Passport, Verifone Commander) is highly preferred.
  • Strong understanding of payment processing technologies, PCI compliance, and security best practices.
  • Solid knowledge of network fundamentals (TCP/IP, VLANs, VPN) as it relates to connecting forecourt and in-store devices.
  • Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Preferred:
  • Experience with integration protocols (REST/SOAP APIs, XML, JSON).
  • Familiarity with fuel controller systems and forecourt equipment.
  • Understanding of loyalty program mechanics and gift card systems.
  • Project management experience.
  • Relevant certifications (e.g., PCI Professional, vendor-specific POS certifications, CompTIA Network+).

Personal Attributes

• Strong Customer Focus: Understands that technology serves the needs of the business and the end-customer.
• Excellent Communicator: Ability to explain complex technical concepts to non-technical stakeholders clearly and effectively.
• Proactive & Self-Motivated: A problem-solver who takes initiative and ownership of issues.
• Team Player: Collaborates effectively with cross-functional teams in a dynamic environment.
• Calm Under Pressure: Ability to manage and prioritize multiple tasks, especially during critical system incidents.

Working Conditions

• Standard office hours, with off-hours work required for system deployments, upgrades, or emergency support.
• Travel is required to support site rollouts or visit vendor locations as well as overseas assignment when required.