Retail System Technologist

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore seeks a technical expert for their corporate POS environment. The role involves system administration, vendor management, and adherence to PCI compliance standards. The ideal candidate has a Bachelor’s degree in Computer Science, extensive experience with retail POS systems, and strong problem-solving skills. Opportunities for career growth and a dynamic work environment are provided.

Qualifications

• 3+ years of hands-on experience supporting retail POS systems.
• Strong understanding of payment processing technologies and PCI compliance.
• Solid knowledge of network fundamentals related to device connectivity.

Responsibilities

• Serve as a top-tier technical expert for POS environment.
• Oversee integrations between POS and other platforms.
• Develop technical documentation and provide training.

Skills

Customer Focus

Communication

Problem-solving

Team Collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

Gilbarco Passport

Verifone Commander

Job description

Key Responsibilities

• System Administration & Support: Serve as a top-tier technical expert for the corporate POS environment, including configuration, user management, software deployment, and troubleshooting complex hardware and software issues.

• Project Implementation: Lead and participate in projects to upgrade, patch, or implement new POS systems and integrated technologies (e.g., new payment terminals, NFC/contactless solutions, scan-data redemption systems).

• Integration Management: Oversee and maintain the critical integrations between the POS system and other platforms, including:

  • Fuel Controller Systems (e.g., Wayne, Dover Fueling Solutions)

  • Payment Processors & Acquiring Banks (PCI compliance understanding is preferred)

  • Loyalty and Gift Card Platforms

  • Back-Office Inventory and Reporting Suites

  • Head Office Functions and reporting requirements

• Vendor Management: Work closely with POS software vendors, hardware suppliers, and payment processors to resolve issues, manage service tickets, and drive product enhancements that meet business needs.

• Security & Compliance: Ensure all POS and payment systems adhere to strict PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements. Implement and monitor security protocols to protect sensitive customer and transaction data.

• Training & Documentation: Develop and maintain detailed technical documentation, operational procedures, and configuration guides. Provide training and support to field technicians and store operations staff.

• Performance Monitoring: Proactively monitor system health, transaction volumes, and network connectivity to prevent outages and ensure optimal performance across the retail network.

• Innovation: Stay abreast of industry trends (e.g., mobile POS, cloud-based solutions, predictive analytics) and evaluate new technologies to enhance our retail offerings and operational efficiency.

Qualifications & Experience

• Required:

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent practical experience.

  • 3+ years of hands-on experience supporting, administering, or implementing retail POS systems.

  • Direct experience with POS platforms common in the Fuel/C-Store industry (e.g., Gilbarco Passport, Verifone Commander) is highly preferred.

  • Strong understanding of payment processing technologies, PCI compliance, and security best practices.

  • Solid knowledge of network fundamentals (TCP/IP, VLANs, VPN) as it relates to connecting forecourt and in-store devices.

  • Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.

• Preferred:

  • Experience with integration protocols (REST/SOAP APIs, XML, JSON).

  • Familiarity with fuel controller systems and forecourt equipment.

  • Understanding of loyalty program mechanics and gift card systems.

  • Project management experience.

  • Relevant certifications (e.g., PCI Professional, vendor-specific POS certifications, CompTIA Network+).

Personal Attributes

• Strong Customer Focus: Understands that technology serves the needs of the business and the end-customer.

• Excellent Communicator: Ability to explain complex technical concepts to non-technical stakeholders clearly and effectively.

• Proactive & Self-Motivated: A problem-solver who takes initiative and ownership of issues.

• Team Player: Collaborates effectively with cross-functional teams in a dynamic environment.

• Calm Under Pressure: Ability to manage and prioritize multiple tasks, especially during critical system incidents.

Working Conditions

• Standard office hours, with off-hours work required for system deployments, upgrades, or emergency support.

• Travel is required to support site rollouts or visit vendor locations as well as overseas assignment when required.