Retail System Technologist

Jobstreet SG; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a System Administration & Support expert. You will manage POS systems, ensure compliance, and provide vendor management, leading projects in the retail sector. The ideal candidate has a Bachelor’s degree, 3+ years of relevant experience, and strong skills in payment processing and networking.

Qualifications

• 3+ years of hands-on experience supporting or implementing retail POS systems.
• Direct experience with POS platforms common in the Fuel/C-Store industry preferred.
• Strong understanding of PCI compliance and security best practices.

Responsibilities

• Serve as a top-tier technical expert for the corporate POS environment.
• Lead and participate in projects for new POS system implementations.
• Ensure adherence to PCI-DSS compliance requirements.

Skills

Hands-on experience supporting POS systems

Analytical and problem-solving skills

Understanding of payment processing technologies

Strong customer focus

Excellent communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science or related

Tools

POS platforms (e.g., Gilbarco Passport, Verifone Commander)

Networking knowledge (TCP/IP, VLANs, VPN)

Job description

System Administration & Support

System Administration & Support:Serve as a top-tier technical expert for the corporate POS environment, including configuration, user management, software deployment, and troubleshooting complex hardware and software issues.

Project Implementation

Project Implementation:Lead and participate in projects to upgrade, patch, or implement new POS systems and integrated technologies (e.g., new payment terminals, NFC/contactless solutions, scan-data redemption systems).

Integration Management

Integration Management:Oversee and maintain the critical integrations between the POS system and other platforms, including:

• Fuel Controller Systems (e.g., Wayne, Dover Fueling Solutions)
• Payment Processors & Acquiring Banks (PCI compliance understanding is preferred)
• Loyalty and Gift Card Platforms
• Back-Office Inventory and Reporting Suites
• Head Office Functions and reporting requirements

Vendor Management

Vendor Management:Work closely with POS software vendors, hardware suppliers, and payment processors to resolve issues, manage service tickets, and drive product enhancements that meet business needs.

Security & Compliance

Security & Compliance:Ensure all POS and payment systems adhere to strict PCI-DSS (Payment Card Industry Data Security Standard) compliance requirements. Implement and monitor security protocols to protect sensitive customer and transaction data.

Training & Documentation

Training & Documentation:Develop and maintain detailed technical documentation, operational procedures, and configuration guides. Provide training and support to field technicians and store operations staff.

Performance Monitoring

Performance Monitoring:Proactively monitor system health, transaction volumes, and network connectivity to prevent outages and ensure optimal performance across the retail network.

Innovation

Innovation:Stay abreast of industry trends (e.g., mobile POS, cloud-based solutions, predictive analytics) and evaluate new technologies to enhance our retail offerings and operational efficiency.

Qualifications & Experience

Qualifications & Experience

Required:

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field, or equivalent practical experience.

3+ years of hands-on experience supporting, administering, or implementing retail POS systems.

Direct experience with POS platforms common in the Fuel/C-Store industry (e.g., Gilbarco Passport, Verifone Commander) is highly preferred.

Strong understanding of payment processing technologies, PCI compliance, and security best practices.

Solid knowledge of network fundamentals (TCP/IP, VLANs, VPN) as it relates to connecting forecourt and in-store devices.

Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.

Preferred

Experience with integration protocols (REST/SOAP APIs, XML, JSON).

Familiarity with fuel controller systems and forecourt equipment.

Understanding of loyalty program mechanics and gift card systems.

Relevant certifications (e.g., PCI Professional, vendor-specific POS certifications, CompTIA Network+).

Personal Attributes

Strong Customer Focus:Understands that technology serves the needs of the business and the end-customer.

Excellent Communicator:Ability to explain complex technical concepts to non-technical stakeholders clearly and effectively.

Proactive & Self-Motivated:A problem-solver who takes initiative and ownership of issues.

Team Player:Collaborates effectively with cross-functional teams in a dynamic environment.

Calm Under Pressure:Ability to manage and prioritize multiple tasks, especially during critical system incidents.

Working Conditions

Standard office hours, with off-hours work required for system deployments, upgrades, or emergency support.

Travel is required to support site rollouts or visit vendor locations as well as overseas assignment when required.