Retail Support Executive

Fragrance Foodstuff; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading F&B retailer in Singapore is seeking a professional to provide operational support, train retail staff, and drive sales growth. Looking for candidates with a diploma or degree in relevant fields and strong people skills. This role requires travel across multiple outlets. Attractive commission schemes offered based on performance.

Benefits

Attractive Commission Scheme

Qualifications

• 1–3 years’ experience in retail or operations support is a plus.
• Willing to travel across multiple outlets in Singapore.
• Self‑driven and solutions-oriented.

Responsibilities

• Provide hands-on operational support to assigned outlets.
• Work with management to implement promotional campaigns.
• Train and guide retail staff in customer engagement.
• Perform quality checks and ensure compliance with standards.
• Continuously raise outlet standards and recommend improvements.
• Help boost sales through data-driven experiments.
• Explore partnerships with other brands to unlock business opportunities.

Skills

Strong people skills

Ability to engage with retail staff

Adaptability

Education

Diploma or Degree in Business, Marketing, Retail Management

Job description

Fragrance is a leading homegrown brand in Singapore, best known for our iconic Bak Kwa and festive delights. With over 40 retail outlets and decades of heritage, we combine tradition with innovation to create memorable food experiences. Join us as we continue to grow and reshape modern F&B retail.

Key Responsibilities

• Daily Operational Support Provide hands‑on operational support to assigned outlets and help resolve ground‑level challenges.
• Sales & Marketing Execution Work with management to implement promotional campaigns, sales tactics, and in‑store marketing initiatives.
• Staff Coaching & Sales Training Train and guide retail staff in customer engagement, handling objections, executing promotions, and maximizing upsell opportunities.
• Retail Audit & SOP Supervision Perform quality checks and ensure compliance with SOPs, visual merchandising standards, and service excellence.
• Retail Standards & Store Improvement Continuously raise outlet standards and recommend improvements in layout, product display, or customer flow.
• Agile Sales Growth Help boost sales through data‑driven experiments, feedback loops, and fast adaptation of strategies.
• B2B Collaboration Support Explore and support partnerships with other brands, businesses, or corporate clients to unlock new business opportunities.

Commission Scheme

Attractive Commission Scheme Performance‑based commissions on successful sales campaigns or outlet growth — your effort = your reward.

Requirements

• Diploma or Degree in Business, Marketing, Retail Management or related fields
• 1–3 years’ experience in retail or operations support is a plus.
• Strong people skills and ability to engage with frontline retail staff
• Willing to travel across multiple outlets in Singapore
• Self‑driven, adaptable, and solutions‑oriented

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