Retail Supervisor (Team Lead)

Resorts World Sentosa; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading resort operator in Singapore is seeking an individual for a supervisory position in retail. The role involves conducting sales transactions, providing excellent guest service, and managing a team of sales associates. Candidates should have at least 3 years of supervisory experience in a retail environment and be flexible with their work schedule. This position offers opportunities for career development in a dynamic environment.

Qualifications

• Minimum 3 years of supervisory skills in a retail environment.
• Able to lift heavy objects and stock for replenishment (~10kg).
• Experience in F&B/Retail operations is advantageous.

Responsibilities

• Conduct sales transactions and upselling of merchandise.
• Provide excellent guest service and maintain vendor relations.
• Motivate sales associates and support the store management.

Skills

Supervisory skills

Customer service

Effective communication

Flexibility

Visual merchandising

Education

Minimum Secondary Education or equivalent

Job description

Ensure that revenue targets are achieved by conducting sales transactions and up selling of merchandises with at various retail stores

Provide excellent guest service and interacting positively with guests in a friendly and courteous manner

Maintain stock control, merchandise display, and perform stock replenishment with good foresight in merchandise forecasting

Maintain good relations with vendors in the delivery and receiving of stocks

Cashiering:

Managing the cash register and responsible for opening and closing of POS system

Motivates sales associates and ensures they are focused on customer service and merchandise up selling

Management:

Serves as the bridge between Team Members and Managers

Delegation of duties and maintain all facet of the zone operations in the store

Carries out mentoring and coaching responsibilities for team members

Recognize and strive to meet both internal and external guest needs

Demonstrate efficient planning and manages priorities; anticipates and plans for future work needs

Generate new ideas that have a positive impact on work processes, products, services or businesses

Understand job responsibilities, demonstrate broad, in-depth and keeps up to date on job knowledge and technical knowledge relating to the products or services across the resort, skills or methodology which are important to the job

Supports the Assistant Store Manager and Store Manager in all store’s operational aspect

Job Requirements:

Minimum 3 years of supervisory skills in retail environment

Minimum Secondary Education or equivalent

Experience in F&B/Retail operations will be advantageous

Able to lift heavy objects and stocks for replenishment when needed (~10kg)

Able to be flexible with different roles throughout the shift (i.e break coverage, floater etc)

Able to work on selected weekends and public holidays

Ability to communicate effectively between Team Members, Management and Guests

Basic knowledge of visual merchandising is preferred