Retail Supervisor - Harry Potter, Visions of Magic @ RWS

VICTORY HILL EXHIBITIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic retail company in Singapore is seeking an experienced retail manager to enhance customer experiences and lead a motivated team. The role requires a minimum of 3 years of retail management experience, strong leadership, and excellent communication skills. Responsibilities include managing staff schedules, performing cashier duties, and ensuring compliance with brand standards while providing exceptional customer service. This position involves a flexible schedule and requires an eye for detail and numbers.

Qualifications

• Minimum 3+ years retail management experience required.
• Ability to work flexible hours, including weekends and evenings.
• Preferably holds a food safety hygiene certification.
• Effective communication in both verbal and written forms is essential.
• Must perform all floor functions in retail and F&B.

Responsibilities

• Embrace brand standards and ensure compliance.
• Provide excellent customer service and maintain motivation.
• Manage staff schedules and provide training for team members.
• Perform cashier duties accurately and efficiently.
• Ensure inventory accuracy through regular checks.

Skills

Retail management experience

Customer service skills

Strong leadership skills

Computer literacy

Knowledge of POS systems

Education

GCE ‘O’ Level

Job description

The ideal candidate has a minimum GCE’O’ Level, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

• Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Carry out end of day reporting routine.
• Perform cashier duties at a fast pace while maintaining accuracy.
• Manage staff scheduling – shifts and break times – with Retail Manager
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
• Ensure staff uniforms and presentation are up to standard.
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
• End of shift/day: Ensure selling floor is replenished and ready for the next day.
• Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
• Capturing, editing, selling and printing of souvenir photographs – full training provided
• Preparing and selling Butterbeer and pastries
• Any other tasks as assigned by Retail Manager.

Required Education and Experience

• Minimum 3+ years retail management experience
• Must be able to work a flexible schedule, weekends and evenings.
• Preferably has a food safety hygiene certification
• Knowledge and experience of POS systems
• Must be able to perform all retail and F&B floor functions.
• Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
• Excellent verbal and written communication skills, effective communication with all management and staff.
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
• Computer literacy and confidence, particularly with Excel
• Strong eye for detail and numbers