Retail Supervisor

WH SMITH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a Retail Supervisor to oversee daily operations, ensuring top-notch customer service and efficient inventory management. The ideal candidate should have 1-2 years of supervisory experience, strong leadership skills, and the ability to work in a fast-paced environment. This role includes training staff, monitoring sales targets, and maintaining store presentation standards.

Qualifications

• 1-2 years of experience in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Supervise and support retail staff in their day-to-day duties.
• Ensure consistent delivery of excellent customer service.
• Ensure visual merchandising and product displays meet brand guidelines.

Skills

Leadership

Customer service

Communication

Inventory management

Job description

Key Responsibilities

Team Leadership & Operations

• Supervise and support retail staff in their day-to-day duties.
• Lead by example on the sales floor, ensuring excellent customer service and engagement.
• Assist in training and onboarding of new staff.
• Monitor shift schedules, breaks, and staff deployment to maintain efficiency.

Sales & Customer Service

• Ensure consistent delivery of excellent customer service.
• Handle customer feedback, queries, or complaints promptly and professionally.
• Support the Store Manager in achieving daily and monthly sales targets.
• Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

• Ensure visual merchandising and product displays meet brand and promotional guidelines.
• Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
• Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

• Assist in receiving, unpacking, and organizing deliveries.
• Conduct stock counts and help minimize stock loss through proper control procedures.
• Monitor stock levels and coordinate with the Store Manager for timely replenishment.

Cash Handling & Reporting

• Perform POS transactions, refunds, and end-of-day cash reconciliation.
• Ensure accurate daily reporting and assist in sales audits when required.

Requirements

• Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
• Basic knowledge of inventory systems and POS operations.
• Physically fit to manage stock and assist with store setup or replenishment.
• Able to work rotating shifts (including early morning and night shifts if necessary).