Retail Supervisor

Skechers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading footwear brand in Singapore is seeking a Retail Store Supervisor to oversee daily operations, achieve sales targets, and ensure exceptional customer service. The ideal candidate has relevant retail experience and strong leadership qualities, with the ability to work flexible shifts. This position offers a chance to excel in a dynamic retail environment.

Qualifications

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent.
• Relevant experience in the retail industry.
• Able to work on rotating shifts, weekends, and public holidays.
• Relevant experience in the retail industry is preferred.
• Good interpersonal and communication skills essential.
• Energetic with a positive attitude and motivation.
• Ability to lead and inspire the retail team.
• Proficiency in using MS Office tools.
• Flexible to work on rotating shifts, weekends, and public holidays.

Responsibilities

• Responsible for daily store operations and sales.
• Ensure exemplary customer service standards.
• Roster planning to ensure staff productivity.
• Plan staff roster to optimize productivity.
• Support store initiatives like stock take and changes.

Skills

Sales-driven

Customer service passion

Interpersonal skills

Communication skills

Team leadership

Motivated and energetic

Education

GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English

Tools

MS Office

Job description

Responsibilities

• Responsible for daily store operations, achieving store sales and ensuring every customers receive great service experience.
• Ensure complete understanding of all products, brand guidelines including up-sell items, as well as any company promotions and mechanics.
• Ensure exemplary customer service standards among the Retail team members according to the company standard.
• Ensure team member complete customer transaction in a professional, timely manner and with highest level of respect.
• Ensure accuracy in the collection of money from various modes of payment.
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean and prices are present in good condition.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards.
• Roster planning to ensure staff productivity.
• Support any store initiatives. Example: Stock take, store change etc.

Requirements

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent.
• Sales-driven and results oriented.
• Strong passion for customer service.
• Relevant experience in the retail industry.
• Good interpersonal and communication skills.
• Energetic and motivated with a positive mindset.
• Able to lead and motivate the team.
• Good knowledge of MS office tools.
• Able to work on rotating shift, weekends and public holidays.