Retail Supervisor

Shilla Travel Retail; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a supervisory candidate to manage frontline staff and drive sales initiatives. The ideal candidate will have prior experience in cosmetics and perfume sales, excellent communication skills, and a customer service-oriented mindset. Bilingual abilities are a plus. This role requires operational flexibility, including weekends and holidays.

Qualifications

• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity.
• Experience in travel retail background is preferred.
• Dependable Leader with proven sales records.

Responsibilities

• Manage all Frontline Staff assigned.
• Motivate and guide team members.
• Drive sales initiatives.
• Handle employee disciplinary matters.
• Ensure compliance of SOPs and customer service quality.
• Prepare sales reports and forecasts.

Skills

Communication skills

Customer service mentality

Sales experience

Bilingual abilities

Job description

Responsibilities

• Manage all Frontline Staff assigned
• Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
• Assist Retail Manager / Senior Retail Manager on recruitment needs
• Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
• Handle all employee disciplinary matters, provide counseling and enforce disciplinary actions
• Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming and adherence to all established operational policies and procedures
• Handle rostering and manpower planning
• Prepare all required sales reports and forecasting for assigned terminal
• Work closely with Customer Service Team to manage and resolve customer-related feedback
• Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
• Ensure sufficient stocks of products and other requirement items
• Work closely with related Departments to review Visual Merchandising and product display
• Ensure all Incidents in store are duly reported and handled
• Work with Security Team on STEB & LAGS regulations
• Any other duties as per assigned

Key Requirements & Competencies

• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
• Experience in travel retail background preferred
• Excellent communication and interpersonal skills
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable Leader with the proven sales records
• Bilingual, with the ability to speak third language an added advantage
• Able to perform retail operational hours, including weekends and public holidays