Retail Supervisor

OG PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a supervisor who will lead a team, manage customer service, and oversee inventory control. Ideal candidates should possess strong leadership skills, along with previous retail supervisory experience. Responsibilities include supervising department staff, addressing customer inquiries, and maintaining visual merchandising standards. This role requires excellent communication skills and a flexible work schedule, including weekends and holidays.

Qualifications

• At least 2 years’ experience in the retail industry.
• Previous retail supervisory experience or relevant management experience.
• Strong leadership and team‑building skills.

Responsibilities

• Supervise and train department staff, ensuring they meet performance expectations.
• Address customer inquiries and resolve issues in a timely manner.
• Maintain visual merchandising standards in alignment with company guidelines.

Skills

Leadership

Customer service

Interpersonal communication

Job description

Job Description

Team Leadership

• Supervise and train department staff, ensuring they meet performance expectations.
• Create work schedules and delegate tasks to optimize department productivity.
• Conduct performance evaluations and provide coaching to team members.

Customer Service & Sales Management

• Address customer inquiries and resolve issues in a timely and professional manner.
• Foster a welcoming and positive shopping environment.
• Monitor sales performance and implement strategies to achieve department goals.
• Assist in planning and executing promotional activities and displays.
• Analyze sales reports to identify trends and areas for improvement.

Inventory Control & Merchandising

• Maintain visual merchandising standards in alignment with company guidelines.
• Ensure products are well-stocked, organized, and attractively displayed.
• Collaborate with the merchandising team to optimize product placement.
• Oversee inventory management, including stock levels and replenishment.
• Assist in ordering and receiving merchandise as needed.
• Maintain accurate records related to sales, inventory, and staffing.

Other duties include, but are not limited to:

• Prepare reports for management on department performance and staffing needs.
• Ensure compliance with company policies and procedures.

Requirements

• Previous retail supervisory experience or relevant management experience.
• Strong leadership and team‑building skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including weekends, and holidays.
• At least 2 years’ experience in the retail industry.