Retail Sales Manager (Luxury/ Strategic)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Multi-Store Oversight professional to lead operations across various retail locations. The role focuses on enhancing commercial performance, team development, and customer experience excellence. The ideal candidate will have strong leadership skills and experience working collaboratively with sales and support teams. This position includes responsibilities in performance optimization and operational excellence.

Responsibilities

• Lead operations across multiple retail locations focusing on performance.
• Collaborate with HR for recruitment and talent planning.
• Partner with sales to grow and optimize retail performance.

Job description

Multi-Store Oversight

This role leads the operations of different retail locations, driving commercial performance, team development, and customer experience excellence.

Key Responsibilities:

• Partner with Sales leadership to identify growth opportunities and optimize retail performance.
• Set and monitor annual targets across sales, service, and team development.
• Collaborate with Store Managers and Customer Care to enhance client experience and service standards.
• Support store teams in executing action plans to meet KPIs and elevate in-store engagement.
• Maintain a visible presence across stores, including weekends/public holidays, to coach teams and identify improvement areas.
• Oversee reporting, budgeting, and forecasting, including market and competitor analysis.
• Ensure operational excellence through effective policy implementation and cross-functional collaboration.
• Contribute to marketing and CRM initiatives to grow customer loyalty and database strength.
• Represent the brand at key events and with high-value clients.
• Advise on store projects (openings, renovations, layout optimization) and back‑of‑house improvements.

Team Leadership:

• Lead with a coaching mindset, fostering development and performance.
• Partner with HR on recruitment and ongoing talent planning.

Cross-Functional Collaboration:

• Work closely with departments including Operations, Merchandising, Communications, CRM, and Customer Care to drive service excellence and customer engagement.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chen Shih Ying

EA Personnel Reg No: R25126521