Retail Sales Executive

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is looking for a motivated individual to engage in jewelry sales and support marketing initiatives. The ideal candidate will manage customer inquiries, achieve sales targets, and assist with inventory management and operations. Candidates should possess a degree in relevant fields and have experience in customer service or digital marketing. A strong knowledge of social media trends and the ability to work flexible hours are essential.

Qualifications

• 1 – 2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools).
• Ability to work weekends and public holidays.

Responsibilities

• Prospect and promote jewellery products and services to customers.
• Respond promptly to customer inquiries through various channels.
• Achieve monthly sales targets.
• Provide after-sales service and handle complaints professionally.

Skills

Customer service experience

Digital marketing knowledge

Adobe Creative Suite

E-commerce familiarity

Social media trend awareness

Education

Diploma, Advanced Diploma, or Bachelor's Degree in Marketing, Communications, Media

Job description

Working Day: Work 5 days per week (1 weekday the shop is closed, 1 off day depending on the duty roster, on a weekday)

Working Hours: 10am - 7.30pm

Basic Salary: $ 2200 - $ 2400 + Commission, up to $ 3000 (Commission is based on team performance)

Jewelry Industry

Job Requirements

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field
• 1 – 2 years of customer service and / or digital marketing experience; retail or jewelry experience is an advantage
• Knowledge of Adobe Creative Suite (e.g., Photoshop, photography, videography, and video editing tools)
• Familiarity with e-commerce processes and platforms is advantageous
• Creative and up-to-date with social media trends, especially in the gold and Jewellery Industry
• Ability to work weekends and public holidays

Job Responsibilities

• Prospect and promote Jewellery products and services to walk-in customers and online platform users
• Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, Inbound calls)
• Attend to customers’ queries in-store and online
• Achieve monthly sales targets
• Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes
• Handle complaints and feedback professionally and competently

Inventory & Operations Management

• Conduct daily stock counts and manage accurate inventory levelsSupport merchandise transfer, stock take, and inventory counts
• Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes

Marketing & Content Creation

• Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally
• Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut
• Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies
• Monitor and analyze social media / digital analytics to recommend new strategies for improved performance
• Collaborate with the operations team to ensure seamless execution of campaigns and promotions
• Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots
• Build interdepartmental relationships to enhance efficiency and achieve positive outcomes