Retail Sales Coffee Specialist

LUXURY CAREERS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee retailer in Singapore is seeking an enthusiastic Sales Assistant to enhance the shopping experience by providing personalized service and promoting premium coffee products. The role involves assisting customers, demonstrating coffee machines, and achieving sales targets. Ideal candidates should have a passion for coffee, strong customer service skills, and the ability to multitask in a fast-paced environment.

Benefits

Competitive salary

Benefits package

Qualifications

• 1 year of experience in customer service, retail, or hospitality is advantageous.
• Strong multitasking abilities to manage multiple customer interactions.
• Excellent communication and interpersonal skills to engage with customers.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Understand customer preferences to offer personalized product recommendations.
• Conduct product demonstrations and educate customers on coffee machines.

Skills

Customer service

Multitasking

Communication

Attention to detail

Teamwork

Job description

About Our Client

Our client is a leading company in the retail industry, specializing in high-quality coffee machines, capsules, and accessories for both individual customers and businesses. We are seeking an enthusiastic and customer-driven Sales Assistant to join their team. In this role, you will play a key part in delivering a top-tier shopping experience by offering personalized service and promoting premium coffee products.

• Competitive Salary & Benefits

• Location: Central

• Full-Time Permanent Position – 5-Day Work Week, 44 Hours (Shift Work)

Key Responsibilities

• Greet and assist customers in a friendly, professional manner, contributing to a positive shopping environment.
• Understand customer preferences to offer personalized product recommendations and enhance their shopping experience.
• Master detailed product knowledge across over 60 coffee capsule SKUs, including intensity, origin, flavour notes, and taste profiles.
• Conduct product demonstrations and educate customers on coffee machines and brewing techniques.
• Guide customers in making informed purchasing decisions and help them navigate product choices.
• Accurately process point-of-sale transactions, including cash, credit card, and other payment methods.
• Assist with inventory management, stock replenishment, and ensuring the store remains organized and clean.
• Work collaboratively with the team to achieve sales targets and consistently provide excellent customer service.

Key Requirements

• A passion for coffee and eagerness to learn about premium coffee products.
• At least 1 year of experience in customer service, retail, or hospitality is advantageous.
• Strong multitasking abilities and the capacity to manage multiple customer interactions effectively.
• Excellent communication and interpersonal skills to engage with customers confidently.
• Attention to detail and the ability to thrive in a fast-paced, high-pressure environment.
• Flexibility to work weekends and public holidays.

If you have a love for coffee, enjoy customer interaction, and excel in a dynamic environment, we would love to have you on board!