Retail Sales Associate

SINGAPORE STRAITS WINE COMPANY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading wine retailer in Singapore is looking for a Retail Sales Associate. You will be responsible for providing excellent customer service, upselling wines, and ensuring smooth store operations. The ideal candidate should have a passion for wines, prior sales experience, and excellent attention to detail. The role offers health insurance, professional development, and performance bonuses.

Benefits

Professional development

Health Insurance

Medical benefit

Staff Discount

Staff Training

Sales Commission

Performance bonus

Qualifications

• Prior experience in wine sales or F&B is preferred.
• Passion for wines is essential.
• Must be well organized and a good team player.

Responsibilities

• Ensure excellent customer service experience.
• Upsell wines and cross-sell related products.
• Accurately process customer transactions.

Skills

Customer service

Sales skills

Wine knowledge

Attention to detail

Education

WSET certification

Food & hygiene certificate

Job description

Overview

Job Title - Retail Sales Associate

The Retail Sales Associate shall be responsible for day-to-day operations in an assigned store. He/she will participate in any sales campaigns and, in addition, will ensure and deliver a smooth customer experience by aligning the fulfillment of the store’s sales target orders.

This job responsibilities shall include but not be limited to:

Responsibilities

• Work closely with HQ teams and Stakeholders.
• Maintain smooth operations & standard of work.
• Ensure excellent customer service experience to customers.
• Upsell wines to customers and cross sell related products.
• Placing the needs and preferences of customers, provide personalized assistance and build strong customer relationships.
• Inform & promote in-house promotions, members program and upcoming events to customer.
• Ensure all customers’ enquiries, issues are handled quickly and effectively in a helpful and friendly manner.
• Maintain store cleanliness, visual merchandising, presentation.
• Provide a clean, comfortable, and convenient shopping experience.
• Ensure food hygiene & workplace safety guidelines are strictly followed.
• Manage and maintain the stock on hand inventory, financial or other assets of property of the company to reduce & eliminate any losses or wastage.
• Responsible for accurately processing customer transactions, handling of cash and operating POS system. Attention to detail and accuracy to ensure smooth efficient checkout process.
• Perform checks of the store’s count and reconcile cash register, review, and update any necessary reports or documentation before securing the store and leaving for the day.
• Any other operational duties assigned by Management.

Requirements

• Prior experience in wine sales is preferred or experience in F&B and/or wine bar.
• Passion in wines
• WSET certified/ food & hygiene certificate will be an added advantage.
• Well organized and good team player

Benefits

• Professional development
• Health Insurance
• Medical benefit
• Staff Discount
• Staff Training
• Sales Commission
• Performance bonus