Retail Sales Associate

CatSmart Supply & Distribution Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is looking for a Retail Sales Associate to assist customers in-store and enhance their shopping experience. Responsibilities include greeting customers, processing transactions, and resolving complaints effectively. The ideal candidate should have excellent communication and math skills, as well as a passion for customer service. This role offers the chance to work in a dynamic environment and connect with customers. Weekends and public holidays are required.

Qualifications

• Experience as a sales consultant or in a retail environment.
• Ability to handle customer complaints professionally.

Responsibilities

• Greet customers as they enter the store.
• Assist with purchase and return transactions.
• Restock and organize merchandise on the sales floor.
• Collaborate with coworkers to achieve sales goals.

Skills

Excellent verbal communication skills

Competent math skills

Ability to work effectively in a fast-paced environment

Outstanding improvisation skills

Negotiation abilities

Persuasion abilities

Job description

5-DAY WORK. NEED TO WORK ON WEEKENDS AND PUBLIC HOLIDAYS.

We have vacancies available in the East, West, North and Central.

We are looking for Retail Sales professionals to assist customers at our retail store. In this role, the Retail Sales Associate will guide customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people. To be successful in this role, you should be well-spoken and able to use every conceivable opportunity to cross-sell and up-sell.

Objectives of this role:

• Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
• Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
• Maintain a tidy shopping environment and welcoming atmosphere
• Represent the company with professionalism and enthusiasm
• Treat all customers with respect and courtesy

Responsibilities:

• Greet customers as they enter the store
• Answer customer questions and assist with requests
• Execute purchases and returns at the cash register while checking for accuracy
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner

Requirements:

• Excellent verbal communication skills
• Competent math skills, including an ability to make change accurately
• Ability to work effectively in a fast-paced environment
• Confident, assertive with a honest approach to communication.
• Outstanding improvisation, negotiation, and persuasion abilities.
• Prior experience as a sales consultant or equivalent

Only shortlisted candidates will be contacted for interview.