Retail Receptionist

ACTURE BIOTECH PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare and wellness company in Singapore is seeking a receptionist. This role is critical as you will be the face of the company, ensuring exceptional customer service. The ideal candidate has at least 1 year of experience in a similar customer-facing role and is fluent in both English and Mandarin. The position includes various benefits such as annual leave, employee discounts, and opportunities for career progression.

Benefits

Annual Leave

Employee discounts for self and family

Competitive salary and commission structure

Annual performance bonus

Career progression

Training and mentorship

Qualifications

• At least 1 year working experience in a customer-facing role.
• Proficiency in Mandarin for TCM prescriptions.
• Passionate about providing superior customer service.

Responsibilities

• Handle phone and walk-in enquiries.
• Assist Branch Manager in smooth operations.
• Communicate treatment benefits to customers.
• Perform ad-hoc activities as assigned.

Skills

Customer service excellence

Communication in English

Communication in Mandarin

Team collaboration

Adaptability

Job description

We are an established group of companies with more than a decade of experience in the TCM healthcare and wellness space.

We have a growing network of TCM clinics & wellness spa in both Singapore and Malaysia, and would love for you to be a part of our growth story.

As part of our expansion plans, we are looking for a receptionist for our retail outlet. As a receptionist, you serve as the face of our business to customers and is of significant importance.

The candidate needs to ensure that excellent customer service standards are embraced and displayed throughout interaction with our customers.

Duties include:

• Handling of phone and walk-in enquiries
• Assisting Branch Manager in ensuring smooth operations and scheduling of appointments
• Be the face of the company during your interactions with both our existing and potential customers
• Communicate and share with our customers the benefits of our various treatment and services of our clinic
• Ad-hoc activities as assigned by branch manager

Requirements:

• At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industry
• Ability to communicate well in both English and Mandarin (TCM prescriptions are issued in mandarin as such proficiency in mandarin is required)
• Passion in providing superior customer service and addressing the healthcare concerns of our customers
• Team player and ability to work well with others
• Willingness to learn and adapt in a fast paced customer facing role

Benefits:

• Annual Leave
• Employee discounts for self and family
• Competitive salary and commission structure
• Annual performance bonus
• Career progression inline with our ongoing expansion plans
• Training and mentorship will be provided to assist you in achieving success in your role
• 5 day work week