Retail Account Executive

DHL Express; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Learning and development programs

Inclusive workplace culture

Competitive benefits

Job summary

DHL Express Singapore is seeking a highly motivated Retail Program Executive to drive reseller partnerships and expand DHL Service Point locations. You will coordinate across operations, marketing, customer service, and finance to ensure smooth rollout of new points and successful campaigns.

The role requires strong English communication, 3+ years in sales/marketing, and proven project management in a fast-paced environment. Join a globally leading express logistics team today.

Qualifications

• Minimum 3 years of experience in the field of sales or marketing.
• Preferably Degree or equivalent.
• Proven project management experience.
• Strong English (written and spoken) comprehension and communication skills.
• Strong numerical, database and analytical skills.
• Demonstrated achievement in developing and implementing strategic sales & marketing programs, with experience in driving above and below the line marketing activities.
• Customer-oriented, pro-active and possess a positive work attitude.
• Team player with high influencing skills across various levels of management.

Responsibilities

• Identify and secure potential new DHL authorized resellers from other industries or with good/prime locations across Singapore using the new DHL self-serve platform (mobile app).
• Formulate a personal plan with the existing resellers that incorporates initiatives to identify/gain new business prospects and maximize growth to achieve the required personal sales results.
• Expand the current network of over 140 DHL Service Point locations by adding quality new DHL resellers and coordinating with various departments like operations, marketing, customer service, eCom & finance to ensure the smooth and timely roll-out of locations.
• Lead, develop, implement and manage various effective campaign & promotions that will deliver maximized growth, profitability and return on investments (ROI).
• Conduct regular tracking and analysis on the on-going activities to ensure things are on the right track, on-time and delivering results.
• Build up and combine sales skills with DHL product & service knowledge to retain and grow the maximum possible cash customers in order to increase the size and quality of DHL's loyal cash customers base.
• Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on relevant actions to be taken.
• Complete monthly and other reports whenever necessary to measure the success of activities and to conduct a post-mortem to find out areas that can be improved further.
• Manage a group of key corporate customers from various industries by providing end-to-end support across finance, operations, sales, marketing, customer service, IT integration & legal aspects.
• Build a strong client relationship to ensure the customer performs and grows to its maximum potential, reducing attrition rate and minimize opportunities for competitors to gain business.
• Work closely with marketing to ensure DHL branding is used according to DHL global branding guidelines in developing collaterals & artworks of different activities.
• Ensure the over 140 DHL Service Point locations are always adhering to the DHL branding guideline.

Skills

Sales & Marketing

Analytical skills

English communication

Team player

Education

Degree or equivalent

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by the global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Retail Program Executive

We are seeking a highly motivated and detail-oriented Retail Program Executive.

Your Tasks

• Identify and secure potential new DHL authorized resellers from other industries or with good/prime locations across Singapore using the new DHL self-serve platform (mobile app).
• Formulate a personal plan with the existing resellers that incorporates initiatives to identify/gain new business prospects and maximize growth to achieve the required personal sales results.
• Expand the current network of over 140 DHL Service Point locations by adding quality new DHL resellers and coordinating with various departments like operations, marketing, customer service, eCom & finance to ensure the smooth and timely roll-out of locations.
• Lead, develop, implement and manage various effective campaign & promotions that will deliver maximized growth, profitability and return on investments (ROI).
• Conduct regular tracking and analysis on the on-going activities to ensure things are on the right track, on-time and delivering results.
• Build up and combine sales skills with DHL product & service knowledge to retain and grow the maximum possible cash customers in order to increase the size and quality of DHL's loyal cash customers base.
• Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on relevant actions to be taken.
• Complete monthly and other reports whenever necessary to measure the success of activities and to conduct a post-mortem to find out areas that can be improved further.
• Manage a group of key corporate customers from various industries by providing end-to-end support across finance, operations, sales, marketing, customer service, IT integration & legal aspects.
• Build a strong client relationship to ensure the customer performs and grows to its maximum potential, reducing attrition rate and minimize opportunities for competitors to gain business.
• Work closely with marketing to ensure DHL branding is used according to DHL global branding guidelines in developing collaterals & artworks of different activities.
• Ensure the over 140 DHL Service Point locations are always adhering to the DHL branding guideline.

What You Bring

• Minimum 3 years of experience in the field of sales or marketing.
• Preferably Degree or equivalent.
• Proven project management experience.
• Highly creative, passionate and driven, able to adapt and embrace changes in a dynamic environment.
• Strong numerical, database and analytical skills.
• Demonstrated achievement in developing and implementing strategic sales & marketing programs, with experience in driving above and below the line marketing activities.
• Customer-oriented, pro‑active and possess a positive work attitude.
• Team player with high influencing skills across various levels of management.
• Strong English (written and spoken) comprehension and communication skills are essential.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. [e-mail]. Protect yourself by verifying job offers and communications. Your safety is important to us.