Retail Operations Manager

Tiffany & Co. Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury retail brand in Singapore seeks a Retail Operations Lead/Manager to enhance operational excellence across stores. The ideal candidate will support Retail Excellence functions and nurture the store-based support community. Responsibilities include conducting audits, training staff, and partnering with HR for engagement activities. Join a diverse team to achieve ambitious goals within the Tiffany and LVMH group. Opportunities for career progression and personal development await you.

Responsibilities

• Support all Retail Excellence functions across stores.
• Conduct monthly and quarterly audit checks of every store.
• Nurture and develop the store-based support community.
• Identify actions to support operational effectiveness.

Job description

Be Part of the Tiffany Story

Behind every dream is the dreamer. We are looking for a Retail Operations Lead/Manager, Singapore to join our Maison to build the brand and to effectively contribute to the future. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now!

• As the brand ambassador of Tiffany & Co., your main mission is support of all Retail Excellence related functions across stores for Singapore and providing support to the Retail Excellence Director, Singapore
• You will nurture and develop the store-based support community to continuously achieve operational excellence with high levels of initiative and proactivity.

Showcasing the Tiffany Touch

• Maintain a retail control checklist and conduct monthly and quarterly audit checks of every store, and working in partnership with respective store-based support roles to ensure operational excellence;
• Nurture and develop the store-based support community (store admins and operations executives) continuously to achieve operational excellence with initiative and proactivity, through training, guidance and exposures/opportunities;
• Leverage the Regional Retail Training Team and through effective store interactions help identify actions and learning strategies to support overall operational effectiveness and best practices;
• Partner with HR to launch and support Store Managers and admins on any store related engagement activities.

Celebrating Success at Tiffany

• You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism.
• Be part of a daring ambition and craft the future of Tiffany
• A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations.

The Tiffany Experience

• Our HR team will connect with you to get to know you better and to share the Maison’s values and culture.
• Then, you will be meet with our Retail Excellence Director, Singapore to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed,
• You will also meet with our Regional teams to gain a strategic overview of the ways of working,
• For the final round, you will meet with our President who will share on a broader perspective, focusing on company’s goals and your potential impact on the company’s strategic objectives.