Retail Operations Manager | Aesthetic

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is looking for a strategic leader to develop and implement organizational plans. The role involves achieving KPIs, mentoring managers, and managing performance. Candidates should have over 10 years of relevant experience, a Diploma in Business Administration, and be fluent in both Mandarin and English. This is a full-time position with competitive compensation offered.

Qualifications

• Minimum 10 years’ relevant experience with proven KPI results.
• Detail-oriented, self-motivated, and able to perform under pressure.

Responsibilities

• Develop and implement a two-year strategic plan and annual operations plan.
• Drive and achieve KPIs (sales, customer spend, success rate, recurring revenue, Buddy Club).
• Lead performance management and present monthly outlet KPI reports.
• Provide strong leadership, bridging outlets and support functions.
• Coach and mentor managers to uplift team performance and culture.
• Analyze P&L to maximize profit and reduce costs.

Skills

Fluent in Mandarin

Leadership

Communication

Interpersonal skills

Education

Diploma in Business Administration/Management

Job description

• Basic up to $8,500
• Retail hours
• Location: Near MRT stations

Responsibilities

• Develop and implement a two-year strategic plan and annual operations plan.
• Drive and achieve KPIs (sales, customer spend, success rate, recurring revenue, Buddy Club).
• Lead performance management and present monthly outlet KPI reports.
• Provide strong leadership, bridging outlets and support functions.
• Coach and mentor managers to uplift team performance and culture.
• Analyze P&L to maximize profit and reduce costs.
• Participation in training, presentations, and meetings required.

Requirements

• Min. Diploma in Business Administration/Management.
• 10+ years’ relevant experience with proven KPI results.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented, self-motivated, and able to perform under pressure.
• Fluent in Mandarin and English to liaise with Mandarin-speaking customers.

For consideration, kindly submit your CV by clicking “APPLY NOW”

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat