Retail Operations Manager

DECATHLON Belgium NV; Singapore; On-site; SGD 50,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus up to 20% of base salary

Shareholder opportunity

Profit sharing at year-end

Decathlon University - upskilling

Staff discount 20% on all products

Medical and insurance coverage

Health screening allowance

Maternity benefits

Counselling support

Job summary

Decathlon Singapore is seeking a Retail Operations Manager for our Singapore Lab (Flagship) & City Square Mall stores. You will mobilize teammates to drive safety, operational excellence, and sustainable growth, ensuring a smooth omnichannel experience for customers.

You will lead processes to improve conversion, manage costs, and train staff on stock, flow procedures, and store standards while enjoying career growth across our global network.

Qualifications

• Safety awareness and risk mitigation in a retail environment.
• Ability to design and implement efficient store processes.
• Knowledge of stock control and replenishment procedures.

Responsibilities

• Ensure people safety and asset security through risk assessment and action plans.
• Animate operational excellence to boost store efficiency and customer satisfaction.
• Guarantee stock availability and manage replenishment to support omnichannel experience.
• Oversee environmental impact and sustainability initiatives at the store level.
• Ensure store maintenance and safety during all operations.

Skills

People safety

Operational excellence

Stock management

Job description

At Decathlon, we're not just a workplace, we're a team of sport lovers, and we are searching for sport passionate entrepreneurs to join our team.

What is our Culture like ?

Our culture thrives on vitality, autonomous decision-making, and sustainable action. We give you the freedom to own your project, grow locally or internationally, and transform challenges into victories. If you’re ready to turn your passion for sport into an impactful career, explore a Career That Lets You Play with us!

We are looking for strong Retail Operations Manager in 2 of our experience stores: Singapore Lab (Flagship) & City Square Mall!

Mission:

Mobilize stores teammates to ensure safety and facilitating business growth through operational excellence

Requirements

Responsibility 1: Ensure people safety and asset security

• Measure & mitigate the internal and external risks of my site and complete the associated action plan
• Design and implement an effective evacuation process
• Act for a safe and secure environment, both during my store duty and on a daily basis
• Ensure safety training (according to country standards)
• Ensure user’s safety & reliability in the quality process
• Support and drive projects of change, by identifying and mitigating their impacts on operations and safety

Responsibility 2: Animate operational excellence in store for more customer satisfaction

• Guarantee the application of standardized Decathlon in-store processes to increase the conversion rate to improve customers and teammates experiences
• Drive and animate the processes efficiency (layout movements, truck to peg, etc)
• Set functional management routines to foster an efficiency mindset
• Manage operating cost of the store increase the efficiency of investments

Responsibility 3: Guarantee store stock availability to maximize omnichannel customer satisfaction

• Train teammates on stock procedures and automatic replenishment system
• Animate the stock control to guarantee stock accuracy
• Create and manage an anti-shrinkage action plan at store level
• Ensure good application of flow procedures

Responsibility 4: Manage the environmental impact of my store

• Ensure the implementation of the sustainable development action plans
• Allow the eco mobility

Responsibility 5: Ensure store maintenance

• Ensure the maintenance (preventive / corrective) and verifications according to country's standards and contracts
• Ensure safety is enforced during maintenance operations

A remuneration That Grows With You:

• Monthly bonuses, up to 20% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness.
• Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

Be the Ultimate Decathlon Insider:

• Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!
• Comprehensive medical and insurance coverage to keep you covered.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.
• Dive into sports and fun after work or during team meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!

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