Retail Operations Manager

AWFULLY CHOCOLATE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A renowned F&B company in Singapore seeks a Retail Operations Manager to oversee and optimize retail store operations. Key responsibilities include managing sales performance, ensuring customer service excellence, and leading a motivated team. The ideal candidate has at least 2 years of F&B operational management experience and strong leadership skills.

Qualifications

• At least 2 years working experience in the F&B sector.
• Background in managing F&B operations required.

Responsibilities

• Oversee operations across all retail stores.
• Ensure sales targets are met.
• Manage financial performance according to budget.
• Organize team for functions and events.
• Set service standards in restaurants.
• Recruit, train, and supervise staff.
• Build relationships with customers to boost loyalty.

Skills

Organisational skills

Sales orientation

Multitasking

Management skills

Motivation

Job description

We are looking for a Retail Operations Manager to lead and organise the daily operations of our retail stores and motivate our team to provide positive vibes and excellent customer service.

Job Descriptions

• Over-all in charge in overseeing the operations across all our retail stores.
• Responsible for the overall performance and sales of the our stores and ensures that sales targets are met.
• Responsible for the financial performance of the stores in accordance with budget guidelines.
• Plan, organize and allocate the team for the setup and execution of functions and events.
• Ensure regular briefing are planned and executed to enforce good communication within the team.
• Set and maintain service standards across our restuarants
• Recruit, hire , train and supervise staff across our stores including coordination work and staff schedules
• Nurture friendly relationship with customers to increase loyalty at our stores

Job Requirements

• Good organisational skills
• Highly sales driven
• Able to handle multiple roles
• Excellent management and leadership skills
• Must be highly motivated
• at least 2 years working experience in the F&B and with background in managing F&B Operations