Retail Operations Manager

SING BROTHERS HARDWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hardware retailer in Singapore is seeking an experienced Retail Leader to build and manage a brand-new hardware storefront. This pivotal role involves overseeing store setup and daily operations, ensuring high standards of customer service, and mentoring a capable retail team. With a salary ranging from S$4,500 to S$8,000, the ideal candidate will possess over 5 years of hardware retail management experience and a proven track record in opening new retail outlets.

Benefits

Performance Commission based on store sales

Annual bonus based on store profit

Qualifications

• Minimum 5 years in Hardware Retail Management required.
• Direct experience in opening new retail outlets from scratch is essential.
• Must possess expert-level knowledge of Singapore's hardware retail market.

Responsibilities

• Project manage the entire shop setup including POS system implementation.
• Spend 80-90% of time on the shop floor managing staff and engaging customers.
• Recruit and train a high-performing retail team to meet operational needs.

Skills

Store Operations

Sales

Leadership

Customer Service

Inventory Management

Job description

Roles & Responsibilities

We are looking for a powerhouse Retail Leader who has "done it before" to build and run our brand-new hardware storefront. You will be the architect of the store's setup and the face of its daily operations. If you have successfully opened and managed storefronts for prominent hardware brands in Singapore, you will be highly suitable for this role.

Key Responsibilities (The "Pioneer" Phase)

• Store Setup : Project manage the entire shop setup, including layout design, shelving, signage, POS system implementation and stock procurement.
• Operation Flow : Establish all "Ground-Up" processes for POS system, sales / cash / inventory management (including opening / closing and SOPs for customer service standards).

Key Responsibilities (The "Daily" Phase)

• Active Floor Management : Spend 80-90% of your time on the shop floor, overseeing staff, engaging with customers. You will lead from the front by being active on the shop floor, handling sales, and managing complex customer inquiries.
• Stock Ownership : Personally oversee the receiving of goods, stock-taking, and merchandising. Monitor inventory aging strictly; implement clearance strategies for slow-moving stock and ensure high-turnover for "hero" products.
• Sales & Service : Handle walk-in retail customers and provide technical advice. You will set the gold standard for customer service for your staff to follow.
• Roster & Training : Recruit, mentor and train a high-performing retail team to meet daily operational needs.
• Growth Ownership : Develop and execute localized marketing strategies (digital, physical, and community-based) to drive foot traffic and ensure the store becomes a household name in the hardware industry.

Requirements

• Mandatory Experience : Minimum 5 years in Hardware Retail Management.
• Proven Track Record : Direct experience in opening new retail outlets from scratch for established brands. Must have been part of a team that opened a new retail outlet from scratch.
• Work Ethic : A "do-whatever-it-takes" attitude. Must be willing to work retail hours (including weekends / Public Holidays).
• Technical Knowledge : Expert-level knowledge of Singapore’s hardware retail market and products.

Compensation Framework

• Salary : S$4,500 – S$8,000.
• Performance Commission : A percentage of Total Store Monthly Sales.
• Profit Sharing : Annual bonus based on Store Net Profit.

Tell employers what skills you have

Store Operations

Powerhouse

Sales

System Implementation

Leadership

Microsoft Excel

Visual Merchandising

Data Analysis

Hardware

Interpersonal Skills

Inventory

Store Management

Retail Sales

Selling

Merchandising

Inventory Management

Cash Management

Customer Service

Floor Management