Retail Operations Executive

NATURE'S FIELD SNACKS MANUFACTURING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading snack manufacturer in Singapore is seeking a dedicated Retail Operations Executive. In this role, you will manage day-to-day operations, including staff management, customer service, inventory, and sales performance. The ideal candidate possesses a Diploma and at least 2 years of experience in operations or retail, along with strong communication skills and attention to detail. This position offers an opportunity to thrive in a dynamic retail environment.

Qualifications

• Minimum 2 years in operations/retail or any related field.

Responsibilities

• Oversee day-to-day operations in staff management and customer service.
• Manage inventory levels across multiple locations.
• Establish retail sales targets and motivate the team.

Skills

Strong verbal and written communication

People-oriented

Attention to detail

Proficiency in MS Office

Education

Diploma

Job description

We are looking for a dedicated and people-oriented Retail Operations Executive who will oversee and manage day-to-day operations in staff management, customer service, process improvements, sales and inventory management

Brand name: Nuts & Nibble @Takashimaya Basement 2

Staff Management

• Hire, onboard and train team members
• Establish performance targets and conduct performance reviews regularly
• Manage team schedule to ensure sufficient manpower
• Budget and control manpower costs
• Maintain and update employee records including attendance, leave, claims etc
• Manage payroll related tasks in verifying attendance, OT, commission
• Responsible in training team in operations SOP, customer service, ongoing campaigns and new product launches
• Handle staff enquiries and issues promptly, offering clear and professional support
• Foster a positive work environment to enhance employee engagement and retention

Inventory Management

• Monitor inventory levels across 3 locations: manufacturing plant, retail shop and warehouse
• Handle purchase orders, pricing update and stock control
• Liaise with suppliers in product quality and cost
• Review product performance data

Sales and Operations

• Establish retail sales targets and motivate team to achieve excellence
• Review sales data on a daily/weekly/monthly basis
• Evaluate individual product performance
• Implement best practices and SOPs to improve operational efficiency, customer buying experience and inventory control
• Manage corporate sales accounts and online platforms
• Coordinate cross-border logistics and domestic deliveries

Requirements

• Min qualification: Diploma
• Min 2 years in operations/retail or any related field
• Strong verbal and written communication
• People-oriented person
• High attention to detail
• Proficiency in MS Office (Word, Excel, PowerPoint)