Retail Manager [Luxury | Up to $5,000 + AWS + VB]

Good Job Creations; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury retail company in Singapore is seeking a Retail Manager to oversee daily operations, lead a dynamic team, and ensure high sales performance. The role requires prior retail management experience, strong negotiation skills, and familiarity with market trends in luxury fashion. This position offers a competitive salary of up to $5,000, along with AWS and VB. Candidates with knowledge of digital marketing will have an advantage.

Qualifications

• Prior experience leading retail teams is required.
• Strong negotiation skills with vendors and suppliers.
• Solid understanding of luxury fashion and market trends.

Responsibilities

• Oversee daily sales operations and ensure execution of business plans.
• Lead and motivate sales staff to achieve performance goals.
• Handle customer enquiries and complaints promptly.

Skills

Leadership in retail management

Negotiation skills

Sales data analysis

Customer service

Digital marketing knowledge

Job description

Retail Manager [Luxury | Up to $5,000 + AWS + VB]

Job ID: 1155179

Responsibilities

• Oversee daily sales floor operations and ensure smooth execution of business plans to meet sales and profit targets.
• Lead and motivate sales staff and promoters to achieve performance goals while ensuring adherence to company policies and standards.
• Maintain cleanliness and organization of sales areas, fitting rooms, stock rooms, and merchandise displays.
• Conduct on-the-job training for staff on service etiquette, selling techniques, product knowledge, grooming standards, and POS usage.
• Monitor staff and promoter performance, discipline, and grooming to ensure high service standards.
• Plan and manage monthly staff rosters to optimize manpower allocation.
• Handle customer enquiries and complaints promptly; build relationships with regular customers and maintain accurate records.
• Approve returns, exchanges, and credit vouchers in accordance with company procedures.
• Support boutique assistance calls via Duty Phone.
• Assist in implementing merchandising strategies to maximize sales and minimize losses.
• Contribute to online store sales enhancement and recommend merchandise mix based on market trends.
• Support development of new concepts and coordinate with brands for promotions and marketing.
• Source and negotiate with vendors/suppliers for favorable terms and plan major vendor programs.
• Conduct market surveys and competitor analysis; provide feedback and recommendations.
• Plan and execute advertising and promotional activities, including merchandise zoning and display in collaboration with Visual Display team.
• Support digital marketing initiatives to boost customer engagement and sales.
• Prepare and analyze sales and profit reports; manage stock inventory and facilitate stock movement.
• Conduct shortage control audits and review supplier sales performance.
• Ensure staff and promoters follow safety and security procedures; report shoplifting incidents.
• Ensure proper documentation for maintenance and renovation logistics; coordinate meetings with suppliers and M&E when necessary.

Requirements

• Prior experience in leading and managing retail teams in merchandising, customer service, or retail operations is required.
• Strong negotiation skills with external vendors and suppliers.
• Solid understanding of luxury fashion labels and market trends.
• Ability to analyze sales data and prepare reports.
• Familiarity with digital marketing and e-commerce platforms is an added advantage.

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.