Retail Manager

STARLIGHT JEWELLERY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading jewellery retailer in Singapore is seeking a Retail Manager to oversee store operations, drive sales, and ensure customer satisfaction. The ideal candidate will possess strong leadership skills and experience in retail management. Responsibilities include managing inventory, staff recruitment, and financial reporting. This role offers competitive salary and opportunities for career advancement.

Benefits

Competitive salary

Performance-based incentives

Employee discounts on store products

Qualifications

• Proven experience as a Retail Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Drive store sales to meet or exceed targets.
• Ensure high levels of customer satisfaction and handle complaints professionally.
• Recruit, train, and manage store staff.

Skills

Leadership skills

Customer service principles

Analytical skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree in business administration or related field

Tools

MS Office

Retail management software

Job description

Starlight Group

About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.

Job Description:

The Retail Manager will oversee all aspects of store operations, including sales, customer service, staff management, inventory control, and financial performance. The ideal candidate will have a strong background in retail management, excellent leadership skills, a customer-focused mindset, and the ability to work flexible hours, including weekends and holidays.

Responsibilities:

• Drive store sales to meet or exceed targets.
• Ensure high levels of customer satisfaction and handle customer complaints professionally.
• Recruit, train, and manage store staff, including performance evaluations and scheduling.
• Oversee inventory management, ordering, and stocking of merchandise.
• Manage store budgets, prepare financial reports, and implement cost control measures.
• Ensure compliance with company policies, maintain a safe and clean store environment, and oversee loss prevention.

Requirements:

• Proven experience as a Retail Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a strong understanding of customer service principles.
• Analytical and problem-solving skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient in MS Office and retail management software.
• High school diploma or equivalent; a Bachelor’s degree in business administration or a related field is a plus.
• Flexibility to work varied shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development.
• Employee discounts on store products.