Retail Executive

QI JI RETAIL SERVICES PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A retail company in Singapore is looking for a Retail Manager to recruit and lead a team effectively, ensuring high standards of service and performance. The ideal candidate will possess a degree and at least two years of relevant retail operations experience. Strong interpersonal skills, leadership qualities, and the ability to foster teamwork are essential. The role requires commitment, including working 6 days a week and occasionally being at different locations due to business needs.

Qualifications

• Minimum 2 years of relevant retail/operations experience.
• Proficient in MS Office and good knowledge of service trends.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Recruit, induct, lead, manage, and train retail crew.
• Ensure adequate staffing levels and manage performance issues.
• Maintain high standards of customer service and staff training.

Skills

Retail operations experience

Computer literacy (MS Office)

Knowledge of service trends

Communication skills

Leadership skills

Teamwork

People-oriented

Education

Minimum Degree holder

Job description

People

• To effectively recruit, induct, lead, manage, train and develop Retail crew
• To ensure all retail staff to agree to procedures and standards.
• To ensure the effective management of all retail staff and adequate staffing levels
• To give support to staff so they have the opportunity to develop their skills in the role
• To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner.
• To uphold the reputation of Qiji by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, colleagues and vendors.
• Strategise workforce for service excellence
• To effectively communicate with retail operations manager and retail staff, cascading information as relevant.
• To promote a customer care approach within the retail business, investigating complaints

Performance

• To grow sales profit, and to motivate staff to achieve this same goal.
• Responsible for Retail crew work performance
• To apply basic negotiation skills and techniques to achieve Company’s desired position in a negotiation.
• Develop strategies to empower employees to deliver excellent service, in accordance with organisational procedures and recipes, food and Workplace Safety and Health requirements
• To manage the warehouse stock delivery communication
• Drive a culture that encourages productivity and innovation

Procedures

• To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.
• To follow policies and working practices in conjunction with management new directions
• To ensure the safety and security of people, in accordance with company’s and MOM guidelines.
• Evaluate technologies and processes to improve operational performance
• To maintain SFA and halal certification requirements.

General

• Maintaining the strict confidentiality of all information acquired especially with regard to staff.
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
• Co-operating fully in the introduction of any new technology and new methods as appropriate.
• Ability to examine the causes of performance deficiency and its impact on the organisation.

Manage Teams

• Ability to manage team dynamics to identify and address performance deficiency.
• Mentor the team

Qualifications include:

• Minimum Degree holder

Skills and experience required

• Minimum two (2) years of relevant retail/ operations experience
• Computer literacy (MS Office).
• Reasonable knowledge of service trends and training /development
• Good interpersonal, verbal and written communication skills at all levels of the company
• Provide leadership through coaching and mentoring to staff
• People oriented, self-driven and drives results through teamwork
• Foster collaboration to build cohesive organisational culture

6 Working days

With occasional need to be in different location due to business exigencies.

You may be required to stand for extended periods of time, lift objects on an ad-hoc basis.