RETAIL & EVENTS EXECUTIVE

WINTER TIME PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail and events company in Singapore is seeking dedicated team members to handle customer service and ensure a superb shopping experience. Responsibilities include managing customer inquiries, maintaining stock levels, and enhancing the overall guest experience. Ideal candidates should possess strong communication and technical skills. Previous experience in retail is advantageous.

Responsibilities

• Handle customer complaints and concerns.
• Ensure stocks are replenished on retail shelves.
• Participate in monthly inventory stock take.
• Engage with guests and upsell items.
• Ensure smooth processing of mail orders.

Skills

Customer service

Problem-solving

Communication

Technical skills

Inventory management

Job description

Responsibilities in Events & Retail Stores:

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• To ensure stocks are fully replenished on retail shelves at all times.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Participate in monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Work with Shop in Charge on the Retail & Events Team

• Equipped in technical skills and product knowledge.
• Constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting standards.
• Ensures that safe working practices are followed
• Maintains levels of confidentiality and discretion for all VIPs.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are up to date

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Addressing feedback from VIPs to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or Pop up events.
• To record and handle any defective and damaged goods and highlight to management in a timely manner.