Retail Department Manager

DECATHLON Belgium NV; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discount 20%

Monthly bonuses up to 20% of base pay

Comprehensive medical & dental cover

Health screening allowance

Maternity benefits

Counselling services

Sports & Health spending allowance

Profit sharing at year-end

Decathlon Academy for career growth

Job summary

Decathlon Singapore is seeking a Department Manager to lead the sport ecosystem in-store, recruit and coach teammates, and drive performance across People, Planet, and Business. You will shape the commercial policy for priority sports, engage sport communities and ensure a best-in-class omnichannel customer experience.

You will also manage daily safety and store operations, while developing the team and opportunities for career growth through the Decathlon Academy and internal progression

Qualifications

• Leadership experience in managing a store department and teams.
• Ability to recruit, onboard and train staff while upholding company criteria.
• Ability to drive a multi-faceted store project and foster teamwork.
• Commitment to safety, wellbeing and compliance with laws and company policy.
• Experience implementing management schemes to foster responsibility.

Responsibilities

• Develop, enrich, and care for human capital within the store ecosystem.
• Build commercial policy for priority sports and engage communities.
• Manage the best-in-class omnichannel customer experience and loyalty program.
• Oversee store performance trajectory focusing on People/Planet/Business.
• Ensure daily safety, organization of the store and duty management.

Job description

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!

What is our culture like?

Where decisions spark High-fives:

At Decathlon, we bring the same energy to work as we do to sports. We embody a high-spirited culture where we turn mistakes to wins. We own our challenges and celebrate our victories, together.

Your career touchdowns:

Think career growth with a twist of adrenaline. Whether you're making moves locally or going global, your journey at Decathlon is anything but ordinary.

Live for sports ? Now do it for a living:

At Decathlon, sport isn’t just something we do, it’s who we are. We bring the energy every day, keeping the spirit of sport alive in everything we do. Plus, enjoy exclusive discounts and a workplace where every win is a reason to celebrate!

Requirements:

As Department Manager, you will be taking decisions and responsible for the success of an entire Sport ecosystem in the store, including the recruitment, coaching and development of your own teammates.

RESPONSIBILITY 1 :

Develop, enrich, and take care of human capital

• Embody, transmit and bring to life the Meaning, Values, and the 8 Human Fundamentals within the collective
• Recruit, onboard and ensure the training of complementary talents without compromising on our essential criteria
• Contribute to an ambitious store project with my ecosystem to federate my teams
• Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues and customers
• Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creations
• Ensure compliance with legal and contractual obligations and the company's code of conduct
• Decide with store director on my team compensation in alignment with internal policy

RESPONSIBILITY 2 :

Build and manage my commercial policy on my priority sports as an intrapreneur

• Analyze customer / user data to optimize their market knowledge and set a quantified ambition
• Select the best product and service offer link to omnichannel and circularity strategies
• Implement the digital in and outstore customer experience
• Build my mass plan on my sports according to Decathlon's merchandising guidelines and seasonality
• Mobilize my sport communities through my communications and events
• Build my team to have the best sports people at the right place, at the right moment

RESPONSIBILITY 3 :

Manage the “best in class” omnichannel customer experience

• Embody and manage “the best in class” customer relationship through my posture
• Implement the fundamentals of selling, layout and truck to peg on the field
• Manage the loyalty program in order to optimize the customer data
• Implement action plans thanks to customer feedbacks
• Implement my department to help the customer find his product autonomously and quickly
• Impulse an offensive commercial dynamism

RESPONSIBILITY 4 :

Manage my Instore performance trajectory (People/Planet/Business)

• Build an ambitious annual business trajectory and define a team trajectory
• Analyze my performances and manage the reliability of the forecasts
• Formalize the gaps between “realized” performance and “forecast” performance
• Schedule the good hours at the right time
• Manage and formalize action plans on my People / Planet / Business levers and my PNL
• Ensure the inStore stock accuracy and availability while optimising stock lifetime

RESPONSIBILITY 5 :

Guarantee daily safety and organization of the store (Duty management)

• Ensure safety of people and security of goods on a daily basis
• Guarantee my knowledge of all technical systems and equipment within the store
• Take in charge the daily business and service activity

A remuneration That Grows With You:

• Monthly bonuses, up to a whopping 20% of your base salary.
• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!
• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.
• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like‑minded, sporty individuals just like you!

FAQ :

What are the working hours like ?

44 hours a week. Department managers also work according to shifts, so there may be week-end work (1 day off during week-ends, 1 off during the week).

What are the career opportunities after Department manager ?

Traditionally you can then evolve into Store operations manager, Customer service manager or Store leader in training. But everyone has a different career path and it is up to you to build it ! We have many internal opportunities.

By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (https://www.decathlon.sg/s/privacy-policy) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.