Retail Associate (Luxury Lifestyle Brand)

RITUALS COSMETICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury retail brand in Singapore is seeking a Rituals Advisor to engage with customers, ensuring an excellent shopping experience. The ideal candidate will have relevant retail or hospitality experience and a passion for delivering outstanding customer service. This role offers growth opportunities in a dynamic team environment.

Qualifications

• Relevant experience in a similar position within retail or hospitality.
• Ability to connect with customers and create a welcoming atmosphere.
• Passion for the brand and its products.

Responsibilities

• Engage directly with customers and provide tailored product advice.
• Ensure 'Best in Class' customer experience.
• Maintain store cleanliness and product presentation.

Skills

Customer-service mentality

Decision making and problem-solving skills

Organized and structured

Job description

The Brand:

Rituals creates meaningful moments, and helps people slow down the pace of their busy lives. We need people that are passionate, energetic, and driven, people that go that extra mile.

Who Are We Looking For?

Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.

You are all about customer experience.

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience. Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

All of these characteristics are what make you the ideal Rituals Advisor. You give new meaning to the words 'aim big, act small' by:

• Working closely with your Store Manager and Assistant Store Manager to reach your goals and the goals for your store.
• Interacting with customers every day and ensuring to provide ‘Best in Class’ customer experience
• Following store safety procedures
• Keeping the store clean and tidy at all times according to company standards, so that our products are always presented according to Rituals visual merchandising guidelines
• In addition, you will become an expert in our rituals, products and treatments, and enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our extensive training program.

Join our team

At your boutique, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You’ll notice that. Especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, authentic and full of lots of energy.

This is you

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better. And on top of that, you have:

• Relevant experience in a similar position within retail or hospitality.
• A customer-service mentality and team-player’s work ethic.
• Decision making and problem-solving skills.
• Eye for detail, organised and structured.