Retail Associate (A Premium Tea Brand)

Nava 1872 Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium tea retailer in Singapore is seeking a Retail Associate to provide excellent customer engagement and expertise on tea blends. This entry-level position offers opportunities for career growth and comprehensive training. The ideal candidate has at least one year of experience in a premium retail environment and is passionate about tea. You will work in a lively team atmosphere with the chance to upscale your career.

Benefits

Monthly incentives

Annual performance bonus

Medical and dental coverage

Annual leave

Staff discounts

Complimentary drinks

Qualifications

• A highly driven, positive, and outgoing attitude with a passion for tea.
• Excellent communication skills.
• A minimum of one (1) year of experience in a premium retail environment.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.

Responsibilities

• Greet customers and provide a personalized shopping experience.
• Share knowledge of tea blends and accessories to recommend products.
• Maintain the store's appearance and organize displays.
• Handle sales and ensure a smooth checkout process.
• Work closely with the team for smooth store operations.
• Uphold company standards and policies.

Skills

Customer engagement

Excellent communication skills

Multitasking ability

Positive attitude

Job description

The 1872 Clipper Tea Co. is expanding, and we’re looking for a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

• Customer Engagement: Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.
• Product Expertise: Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.
• Store Operations & Visual Merchandising: Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.
• Point-of-Sales Transactions: Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.
• Team Collaboration: Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.
• Compliance: Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

• A highly driven, positive, and outgoing attitude with a passion for tea.
• Excellent communication skills.
• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.

What We Offer

• Career Growth: This is an entry-level position with clear opportunities for development into a leadership or managerial role. We are committed to your growth.
• Comprehensive Training: We provide regular classroom and on-the-job training to turn your passion into expertise.
• Competitive Benefits:
  • Monthly incentives + annual performance bonus
  • Up to $1,600 of medical and dental coverage
  • Up to 14 days annual leaves
  • Staff discounts (applicable for all brands under the B.P. de Silva Group
  • Complimentary drinks

Outlet Location(s): Jewel Changi / ION Orchard
Work Hours: 44 hours, 5 day work week