Retail Associate (A Premium Tea Brand)

NAVA 1872 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium retail company in Singapore is seeking a Retail Associate to join their team. This entry-level position offers an opportunity for career growth and requires a proactive individual who enjoys engaging with customers and sharing their passion for tea. Responsibilities include providing exceptional service, maintaining store operations, and collaborating with the team. Candidates should have at least one year of experience in a premium retail environment. Competitive benefits and training are provided.

Benefits

Monthly incentives

Annual performance bonus

Medical and dental coverage

Annual leave

Staff discounts

Qualifications

• Minimum of one (1) year of experience in a premium retail environment.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.

Responsibilities

• Greet customers with a warm welcome and provide an exceptional shopping experience.
• Become an expert on our teas and help customers understand brewing.
• Maintain the store's appearance and assist with inventory.
• Handle sales, returns, and payment processes accurately.
• Work closely with the team to ensure smooth daily operations.
• Uphold company standards and policies.

Skills

Customer engagement

Excellent communication skills

Multitasking

Positive attitude

Job description

The 1872 Clipper Tea Co. is expanding, and we’re looking for a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

• Customer Engagement: Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.
• Product Expertise: Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.
• Store Operations & Visual Merchandising: Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.
• Point-of-Sales Transactions: Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.
• Team Collaboration: Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.
• Compliance: Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

• A highly driven, positive, and outgoing attitude with a passion for tea.
• Excellent communication skills.
• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.

What We Offer

• Career Growth: This is an entry-level position with clear opportunities for development into a leadership or managerial role. We are committed to your growth.
• Comprehensive Training: We provide regular classroom and on-the-job training to turn your passion into expertise.
• Competitive Benefits:
  • Monthly incentives + annual performance bonus
  • Up to $1,600 of medical and dental coverage
  • Up to 14 days annual leaves
  • Staff discounts (applicable for all brands under the B.P. de Silva Group
  • Complimentary drinks

Outlet Location(s): Jewel Changi / ION Orchard
Work Hours: 44 hours, 5 day work week