Restaurant Training and Development Manager

BROTH BEYOND SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced Restaurant Training Manager to develop training programs for front-of-house staff. The successful candidate will be responsible for coaching staff, maintaining service standards, and ensuring high-quality customer service. A strong background in hospitality and excellent communication skills are essential, along with experience in training staff and knowledge of POS systems.

Qualifications

• Strong hospitality/service background in a restaurant or hotel setting.
• Proven ability to communicate effectively and present ideas.
• Experience in training teams and developing staff skills.

Responsibilities

• Design and implement training programs for front-of-house staff.
• Maintain service standards and create SOPs.
• Coach staff based on performance feedback.

Skills

Hospitality/service background

Communication skills

Training and staff development

Knowledge of POS systems

Attention to detail

Leadership capabilities

Tools

POS systems

Reservation tools (e.g., Toast, OpenTable)

Job description

We are seeking an experienced and dynamic Restaurant Training Manager to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.

🛠️ Key Responsibilities

• Training Program Development: Design onboarding and continuous training modules for servers, hosts, bartenders, and other FOH staff.
• Standards & SOPs: Create and maintain service standards, SOPs, and guest experience protocols.
• Staff Coaching: Observe service, provide real-time feedback, and coach team members to improve performance.
• Onboarding: Oversee the training of all new hires, ensuring they meet service expectations.
• Customer Experience Analysis: Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
• Team Communication: Collaborate with GMs, Chefs, and FOH leads to align on training needs and service goals.

🧩 Skills & Qualifications

• Strong hospitality/service background (restaurant or hotel experience)
• Excellent communication and presentation skills
• Experience in training and staff development
• Knowledge of POS systems and reservation tools (e.g., Toast, OpenTable)
• Attention to detail and service-oriented mindset
• Leadership and team-building capabilities