Restaurant Supervisor | Fico

The Lo & Behold Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hospitality group in Singapore is seeking a passionate team member to lead service operations at their beachfront Italian restaurant. The ideal candidate will enhance guest experiences, manage relationships, and guide a fun-loving service team. This is an excellent opportunity for individuals ready to develop their careers in a recognized organization that values staff growth and well-being.

Benefits

Medical and insurance coverage

Employee dining discounts

Monthly sales incentives

Sabbaticals for long-service individuals

Qualifications

• Ability to lead service operations effectively.
• Experience in building relationships with guests.
• Strong communication and menu knowledge.

Responsibilities

• Lead service operations in a busy restaurant.
• Maintain high guest satisfaction through effective service.
• Train staff on service procedures and standards.

Skills

Service excellence

Guest relationship management

Menu knowledge

Proactive service mindset

Team leadership

Job description

Overview

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality. Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off. For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023, and 2024) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

What to expect

• Direct transport into restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who

• Go above and beyond to make someone else’s day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here. The playbooks and social accounts can be found at the following links: https://www.lobehold.com/playbook and https://instagram.com/tlbg.openarms. Click on Apply or send your CV via Whatsapp to 80832942. Should your application progress to the next stage, we will be in contact to arrange an interview.