Restaurant Supervisor

1855 F&B PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A well-known restaurant in Singapore is looking for a Service Supervisor to manage guest services effectively. The role includes greeting guests, coordinating their seating, and ensuring their needs are met promptly. The ideal candidate should possess strong customer service skills, maintain cleanliness, and assist in managing the restaurant's staff to deliver top-quality service. If you are passionate about hospitality and have a knack for customer engagement, this position offers a great opportunity to grow within the industry.

Qualifications

• Ability to coordinate seating and recognize regular guests.
• Proficient in maintaining high cleanliness standards.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Greet and coordinate the seating of guests.
• Ensure guests’ requests are not delayed during restaurant operations.
• Promote the restaurant and maintain a loyal customer base.

Job description

As the Service Supervisor, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

• Greet and coordinate the seating of guests.
• Recognize the regular guests and highlight to the Restaurant Manager about the particular Guests’ preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining regular Customers’ database and personalizing customer service.
• Ensure that the Service staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Perform miscellaneous job-related duties as assigned.