Restaurant Service Crew (Shisen Hanten)

OUE RESTAURANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent fine-dining restaurant in Singapore seeks a dedicated individual to manage guest relations and ensure exceptional service. The role requires strong attention to detail, creativity, and the ability to thrive in a fast-paced environment. Responsibilities include managing reservations, explaining menu items, and upholding hygiene standards. Candidates should be hardworking, team-oriented, and willing to work flexible hours.

Qualifications

• Hardworking and self-motivated.
• Able to work well under pressure in a fast-paced environment.
• Positive attitude and team player.

Responsibilities

• Manage reservations and host guests at the restaurant.
• Explain and recommend food and beverage selections.
• Ensure hygiene and cleanliness standards are upheld.

Skills

Attention to detail

Creativity

Customer service orientation

Ability to work under pressure

Job description

Overview

Located in the heart of the city, Shisen Hanten offers an elegant dining experience that blends bold Szechuan flavors with refined Japanese precision. Join us for an exciting career ahead in a fine-dining concept.

Responsibilities

• Manage reservations and hosting of guests at the restaurant, ensuring table allocations maximize seating capacity
• Be well equipped with the products and services the restaurant provides to assist and address guest queries
• Welcome guests to the restaurant and escort them to their private room, counter, or table seats
• Assist guests with their baggage whenever possible
• Able to explain and recommend food, wine and sake selections according to guest requests and requirements, such as preparation methods, ingredients used, portion size and presentation, etc
• General knowledge about food allergies, dietary restriction, common brands of beverages to facilitate smooth recommendations to guests
• Gather feedback from guests about their experiences
• Ensure that strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to in the restaurant, as well as excellent upkeep of personal grooming
• Responsible for the compliance of all health, safety, and food hygiene legislation
• Be service oriented, uphold quality, sincere, intimate customer relations service
• Any other duties as assigned by Management

Requirements

• Hardworking, self-motivated
• Able to work well under pressure in a fast-paced environment
• Great attention to detail and creativity
• Positive attitude and team player
• Able and willing to work weekends, public holidays and on rotational shifts
• 5-day work week