Restaurant Operations & Guest Experience Lead

KINGDOM FEAST PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local restaurant in Singapore is seeking a customer service supervisor to ensure high standards of service and food quality. Responsibilities include resolving customer issues, coordinating with marketing, and maintaining cleanliness. Candidates should have a diploma/degree and at least 3 years of supervisory experience in a restaurant setting. Proficiency in spoken and written English is essential.

Qualifications

• Spoken/Written English proficiency required.
• Minimum 3 years experience as supervisor or above in hotel/restaurant.

Responsibilities

• Resolve customer issues.
• Ensure highest level of customer service.
• Work closely with marketing to disseminate information.
• Gather feedback from customers and report to management.
• Coordinate with kitchen crew for food quality.
• Handle administrative duties such as ordering stock.

Education

Diploma/Degree in any field

Job description

A local restaurant in Singapore is seeking a customer service supervisor to ensure high standards of service and food quality. Responsibilities include resolving customer issues, coordinating with marketing, and maintaining cleanliness. Candidates should have a diploma/degree and at least 3 years of supervisory experience in a restaurant setting. Proficiency in spoken and written English is essential.