Restaurant Manager, Humpback

Jigger & Pony Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Jigger & Pony Group in Singapore is seeking an experienced Hospitality Manager (Front of House Manager) to lead the venue end-to-end at Humpback, overseeing daily FOH operations and guest experience.

You will develop the team, uphold brand standards, collaborate with the culinary team, and drive service excellence with warmth and attention to detail.

Qualifications

• Passion for hospitality and guest connection.
• Analytical, proactive, and people-focused mindset.
• Strong communication and collaboration across teams.
• Highly organised, detail-oriented, and empathetic approach.

Responsibilities

• Lead, inspire, and develop FOH and bar teams to foster a positive culture.
• Manage talent pipeline through hiring, coaching, and succession planning.
• Train and guide teams to deliver warm, memorable guest experiences.
• Ensure strong product knowledge aligned with brand storytelling.
• Elevate service standards through coaching and on-the-floor leadership.
• Oversee daily operations to maintain high service, cleanliness, and organisation.
• Develop and maintain SOPs for service excellence with authentic hospitality.
• Resolve guest feedback with care to ensure memorable experiences.
• Collaborate with Chef de Cuisine to ensure kitchen and FOH alignment.
• Review workflows and drive improvements based on data and observation.

Skills

Hospitality passion

Analytical thinking

People-oriented

Communication skills

Organised / detail-oriented

Empathy

Job description

Jigger & Pony Group is a leading hospitality company that owns and operates restaurants and bars in Singapore. A pioneer in Singapore's cocktail bar scene, the Group's portfolio comprises of the following bars and restaurants:

Restaurants-

• Humpback - oyster bar and seafood bistro with a focused wine & cocktail list
• Caffe Fernet - Modern Italian restaurant bar with a view of the Marina Bay waterfront

Cocktail Bars-

• Jigger & Pony (No. 9 The World's 50 Best Bars 2025, No. 3 Asia's 50 Best Bars 2025)
• Gibson - Timeless cocktail bar balancing balances ingredient-driven creativity with classics
• Live Twice - Cocktail bar inspired by mid-century modern Japan
• Pop City - Japanese-lifestyle cocktail bar in Singapore's Central Business District
• Cosmo Pony - Convivial bar with a cosmopolitan soul in Jakarta

About the Role

We are seeking an experienced and driven Hospitality Manager (Front of House Manager) to lead the venue end-to-end. This role is responsible for overseeing Front of House operations at Humpback, while working closely with the culinary team to deliver a cohesive and exceptional guest experience.

As a leader within Jigger & Pony Group, you will champion our culture, develop your team, and drive both operational excellence and commercial performance.

Key Responsibilities

Leadership & Culture

• Lead, inspire, and develop a high-performing FOH and bar team, fostering a positive and collaborative team culture
• Actively manage the talent pipeline through hiring, coaching, and succession planning
• Support, train and guide the team to deliver "wow" experiences with genuine warmth and a human touch
• Ensure strong product knowledge across food and beverage, aligned with brand storytelling
• Continuously elevate service standards through coaching and on-the-floor leadership

Operations & Guest Experience

• Oversee daily operations to ensure a consistently high standard of service, cleanliness, and organisation
• Develop and maintain SOPs, ensuring service excellence while allowing for authentic, personalized hospitality
• Lead team to handle guest feedback and resolve issues with care, ensuring every guest leaves with a memorable experience
• Work closely with the Chef de Cuisine to ensure seamless alignment between kitchen and front-of-house operations
• Regularly review operational workflows and recommend improvements based on data and observation

Requirements

• Passion for hospitality, with a natural ability to connect with guests and team members
• Analytical, proactive, and solutions and people-oriented mindset
• Strong communication skills and ability to collaborate across teams
• Organised, detail-oriented, and empathetic