RESTAURANT MANAGER

RADICAL FLAVOURS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A popular restaurant in Singapore is seeking a Restaurant Manager to coordinate operations and enhance customer satisfaction. Responsibilities include ensuring compliance with safety regulations, managing costs, and training staff. Ideal candidates have proven experience in restaurant management, strong leadership skills, and a BSc in Business Administration or related fields.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
• Extensive food and beverage knowledge, with ability to inform staff and customers.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management

Customer Service

Food and Beverage Knowledge

Leadership Skills

Financial Management

Education

BSc degree in Business Administration

Hospitality Management or Culinary Schooling

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus