RESTAURANT MANAGER

MP FUSION INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading multi-location restaurant company in Singapore is seeking an experienced leader in F&B operations to manage full operational responsibilities, growth strategies, and quality standards. The ideal candidate will have over 10 years of experience, strong regulatory knowledge, and exceptional leadership abilities. This position offers an excellent opportunity for driving business success in a dynamic environment.

Qualifications

• 10+ years of professional F&B management experience.
• Strong understanding of F&B regulations and food hygiene standards.
• Ability to lead cross-cultural teams.

Responsibilities

• Oversee day-to-day operations across all outlets.
• Develop and implement operational SOPs.
• Drive revenue growth through new strategies.
• Ensure regulatory compliance in all operations.

Skills

F&B management experience

Knowledge of Singapore F&B regulations

Expertise in restaurant P&L

Communication skills

Crisis management

Tools

POS systems

CRM software

Online delivery platforms

Job description

Job Purpose

To lead and manage the full F&B operations, revenue growth, workforce development, service excellence, and expansion strategy for the company’s multi-location restaurant business. The role ensures high standards of food quality, customer service, regulatory compliance, and digital transformation to strengthen brand positioning and business scalability in Singapore.

✅ Key Duties & Responsibilities

Operations & Business Management

• Oversee day-to-day operations across all outlets, including FOH & BOH functions
• Develop and implement operational SOPs, hygiene standards, and service quality benchmarks
• Lead menu planning, costing, pricing strategies and seasonal promotions with culinary team
• Plan and supervise food production, inventory control, procurement, and vendor relationships
• Ensure efficiency in kitchen & service workflows, staffing deployment, and scheduling

Strategic Planning & Commercial Growth

• Develop restaurant business strategies and customer experience improvement plans
• Drive revenue growth through dynamic pricing, upselling programs, and new revenue streams
• Lead digital initiatives — POS systems, CRM, QR menus, delivery platforms, loyalty apps
• Conduct market research and competitor analysis to improve product offerings and pricing
• Support franchise/branch expansion, store setup, and pre-opening readiness when required

Financial Leadership

• Prepare and monitor budgets, P&L reporting, and financial analysis
• Control food cost, manpower cost, and operating expenses to maximize profitability
• Establish cost control systems and supplier negotiation processes

Regulatory Compliance & Governance

• Ensure NEA, SFA, MOM, WSH, and HACCP regulatory compliance
• Maintain food hygiene, sanitation, fire safety and workplace safety protocols
• Handle audits, licensing renewals, and compliance documentation

People Leadership & Training

• Manage manpower planning, hiring, onboarding, and performance reviews
• Lead training programs for customer service, food safety, SOP compliance, and leadership skills
• Establish KPI frameworks for staff performance and outlet operations
• Build succession planning and leadership grooming for supervisors & outlet managers

Customer Experience & Brand Building

• Implement customer satisfaction programs and service recovery systems
• Manage marketing campaigns, social media promotions, influencer & partnership tie-ups
• Ensure consistent brand identity, quality experience and guest retention programs
• Review NPS, online reviews, feedback matrix and drive improvement actions

Reporting & Communication

• Provide business performance reports to Board/Director
• Conduct weekly operational and financial reviews
• Coordinate with finance, HR, digital marketing, suppliers, and external agencies

✅ Skills & Requirements

• 10+ years of professional F&B management experience
• Strong understanding of Singapore F&B regulations & food hygiene standards
• Expertise in restaurant P&L, manpower planning and multi-outlet management
• Good knowledge of POS, CRM, reservation, and online delivery tech platforms
• Ability to lead cross-cultural teams and build scalable restaurant operations
• Excellent communication, leadership, and crisis-management skills

✅ Key Performance Indicators (KPIs)

• Revenue & profit growth
• Food cost & labour cost efficiency
• Customer satisfaction score / Google & Food-App Ratings
• Staff retention & productivity
• Regulatory compliance score & audit results
• New outlet expansion milestones