RESTAURANT MANAGER

GOWRI'S GLOBAL MARKETING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned restaurant in Singapore is seeking an experienced Restaurant Manager to oversee operations and ensure superior customer service. Candidates should have proven managerial experience, strong leadership skills, and a solid understanding of food and beverage management. This role is crucial for enhancing the restaurant's reputation and optimizing operational efficiency.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Extensive knowledge of food and beverages.
• Acute financial management skills.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Manage the restaurant’s good image.

Skills

Customer service management

Leadership skills

Financial management

Food and beverage knowledge

Restaurant management software

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills