Restaurant Manager

FORTUNA TERRAZZA PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A prominent restaurant in Singapore is seeking a skilled Restaurant Manager to oversee daily operations and ensure exceptional guest experiences. Responsibilities include managing staff, handling guest relations, and optimizing financial performance. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a focus on customer satisfaction.

Qualifications

• Proven experience in restaurant management.
• Excellent leadership and interpersonal skills.
• Strong financial acumen and ability to analyze reports.

Responsibilities

• Oversee daily restaurant operations for exceptional guest experience.
• Recruit and manage restaurant staff, ensuring high standards.
• Manage budgets and control costs to boost profitability.

Skills

Operations Management

Staff Management

Financial Management

Guest Relations

Leadership

Job description

Overview

The Restaurant Manager oversees the daily operations of the restaurant to ensure an exceptional guest experience, efficient service, and high profitability. They lead the front-of-house and, where applicable, support the back-of-house teams, maintaining high standards of quality, service, hygiene, and compliance, and implementing strategic initiatives to grow revenue and improve operations.

Key Responsibilities

• Operations Management
  • Supervise daily restaurant operations, including opening and closing procedures.
  • Ensure smooth service flow and address any operational issues promptly.
  • Maintain cleanliness, organization, and overall appearance of the restaurant.
  • Monitor inventory levels; coordinate ordering and supplier relationships.
  • Oversee compliance with food safety, health, and hygiene regulations.
• Staff Management
  • Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).
  • Conduct regular performance evaluations and staff meetings.
  • Build a positive, team-oriented work culture.
  • Address and resolve employee concerns professionally.
• Guest Relations
  • Maintain a strong presence on the floor to engage with guests.
  • Handle guest feedback, complaints, and special requests with a customer-first approach.
  • Ensure a consistent high standard of hospitality and service.
• Financial Management
  • Manage budgets, payroll, and cost control measures.
  • Analyse sales and labour reports to maximize profitability.
  • Assist with the creation and execution of promotions and upselling initiatives.
• Marketing and Sales Support
  • Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.
  • Maintain high standards for restaurant reputation on review platforms and manage responses.
• Leadership and Reporting
  • Report regularly to the General Manager, Owner, or Head Office on KPIs (Key Performance Indicators).
  • Recommend improvements for service, operational procedures, and customer engagement.
  • Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.