RESTAURANT MANAGER

JAS JAHISHA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A well-established restaurant in Singapore is seeking an experienced Restaurant Manager. This position involves coordinating daily operations, delivering exceptional customer service, and managing staff performance. The ideal candidate has proven experience in restaurant management, strong leadership skills, and extensive knowledge of food and beverage standards. Competitive salary and benefits offered.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Extensive knowledge in food and beverage industry standards.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily operations of the restaurant.
• Deliver superior customer service and resolve complaints.
• Organize shifts and appraise staff performance.

Skills

Leadership

Customer service

Food and beverage knowledge

Financial management

Management software familiarity

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills